Edomias International Vacancy Announcement

Edomias International Plc., the premier human resource solutions provider in Ethiopia, invites qualified applicants for the following position at VFS Global Services Pvt. Ltd.:

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Position: Operations Officer – Somali Speaker

Skill and Educational Background:

• Education: BA Degree in any field of study.
• Experience: Previous experience as a Customer Service Representative.
• Computer Skills: Basic knowledge of MS Office and good typing speed.
• Additional Skills:
• Excellent written and verbal communication skills in English and Somali.
• Peachtree knowledge is advantageous.
• Competency in data entry, analysis, and management.
• Adaptability and presence of mind to handle customer queries and complaints.
• Ability to innovate and enhance procedures to increase productivity and cost-effectiveness.

Responsibilities:

• Scrutiny and collection of visa application documents.
• Handle customer/applicant queries in person, via email, or telephone.
• Manage cash and bank-related transactions with 100% accuracy.
• Record and maintain all application data ensuring accurate and timely data entry into the system.
• Oversee administration and logistics of passport delivery to consulate/applicant/logistics company.
• Maintain compliance with standard operating procedures and manuals.
• Inform applicants about available added services and ensure delivery of these services.
• Encourage applicants to provide feedback on services and their overall experience.
• Ensure the entire process is completed within the mandated turnaround time.
• Assist the deputy manager/operation manager in the execution of WB projects.
• Ensure judicious use of natural resources and adhere to the organization’s environment health and safety policy/objectives.

Language Requirements:

• Mandatory: Fluency in Somali.
• Additional: Fluency in English; knowledge of another international language is advantageous.

Salary: 20,275.00 ETB
Number of Positions: 6
Deadline: June 1st, 2024

Application Instructions:

Interested applicants who are Somali speakers should send their Application Letter and CV to info@jobsinethiopia.net, clearly marking the job title “Operations Officer”. Applications must be submitted within 10 days of this advertisement.

Only shortlisted candidates will be contacted. For additional information, you can call +251 115 57 39 87.

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Edomias International Plc. guarantees that businesses have the right skills and talents to ensure the smooth functioning of organizations, contributing to their growth and success in a competitive market.