AIM Ultra Education Consultancy Vacancy Announcement

Company: AIM Ultra Education Consultancy

Location: Ethiopia

Position: Customer Service Representative

Application Deadline: June 4, 2024

Company Overview:

AIM Ultra Education Consultancy is a leading firm providing consulting services to clients interested in studying abroad in countries such as the USA, Canada, and Europe. We specialize in guiding students through the application process, ensuring they find the right educational opportunities to meet their goals.

Position Description:

Title: Customer Service Representative

Requirements:

Female fresh graduates of 2022/23.
BA Degree in any field of study (Business and Marketing preferred).
Fluent in English.
Excellent communication and interpersonal skills.
Telemarketing experience (experience from MMCY or CCI preferred).

Responsibilities:

Customer Interaction: Engage with clients via phone, email, and in-person to provide information about study abroad opportunities and answer inquiries.
Consultation: Assist clients in understanding the application process, requirements, and timelines for studying abroad.
Telemarketing: Conduct telemarketing activities to reach out to potential clients, providing them with relevant information and encouraging them to use AIM Ultra’s services.
Follow-Up: Maintain regular follow-up with clients to ensure they are progressing through their application process smoothly.
Documentation: Keep accurate records of client interactions and update the CRM system regularly.
Support Services: Provide additional support as needed to ensure clients have a seamless experience.

Skills and Knowledge:

Communication: Strong verbal and written communication skills in English.
Interpersonal Skills: Excellent interpersonal skills to build and maintain client relationships.
Telemarketing: Experience in telemarketing, particularly from MMCY or CCI, is preferred.
Customer Service: Ability to provide high-quality customer service, addressing client needs and resolving issues effectively.
Organizational Skills: Strong organizational skills to manage multiple clients and tasks efficiently.
Problem-Solving: Ability to think creatively and solve problems to support client needs.