Edomias International Plc Vacancy Announcement for Fresh Graduates

Edomias International Plc, a leading Human Resource solutions provider in Ethiopia, invites qualified applicants for the position of Operations Officer at VFS Global Services Pvt. Ltd.

Position: Operations Officer

Location: Addis Ababa
Required No.: 20
Salary: 20,275.00 ETB

Purpose of the Role:
To manage end-to-end operations of the Visa Application Center (VAC), ensuring quality and cost-saving measures, compliance with set processes, and effective people management.

Responsibilities:

• Scrutinize documents and collect applications for visa processing.
• Handle customer/applicant queries via email or telephone.
• Manage cash and bank-related transactions if assigned, ensuring 100% accuracy.
• Record and maintain all application data, ensuring timely and accurate data entry.
• Manage the administration and logistics of passport delivery.
• Maintain compliance with standard operating procedures.
• Inform applicants about available added services and ensure their delivery.
• Encourage applicants to provide feedback on services and overall experience.
• Ensure the completion of processes within the mandated turnaround time.
• Assist the deputy manager/operations manager in executing WB projects.
• Promote the judicious use of natural resources.
• Adhere to the organization’s environment, health, and safety policies.

Key Responsibilities and Performance Indicators:

• Meet productivity targets as prescribed in the Team Objective Tracker.
• Achieve customer satisfaction targets and address complaints efficiently.
• Ensure timely and accurate data entry, minimizing errors.
• Adhere to reporting schedules and maintain attendance.
• Complete WB projects and attend scheduled training programs.
• Maintain error logs and track performance using productivity grids.
• Achieve targets for surveys and feedback.

Qualifications:

• Education: BA Degree in any field, preferably Marketing or Economics from a reputable university with a GPA of 2.75 and above.
• Experience: No experience required.
• Skills:
• Customer service experience.
• Basic computer skills, including MS Office and good typing speed.
• Adaptability and presence of mind to handle queries and complaints.
• Ability to innovate and enhance productivity and cost-effectiveness.

Language Requirements:

• Fluency in English is mandatory.
• Knowledge of an additional international language is advantageous.

How to Apply:

Interested and qualified applicants should send their Application Letter, CV, and other credential documents to info@jobsinethiopia.net, clearly marking the job title “Operations Officer.”

For additional information, you can contact: +251 115 57 39 87

Application Deadline: August 15, 2024

Only short-listed candidates will be contacted.