Ethiotelecom Vacancy Announcement

Contact Center Advisor

Location: Addis Ababa

Skill and Educational Background:

• Degree: BA Degree or Level V with COC in Management, Business Management, Business Administration, Marketing Management, Economics, Accounting & Finance, Financial Accounts Management, Business Information System, Management Information System, and Accounting.
• Graduation Year: Since 2013 E.C.
• Experience: Not Required (Fresh Graduates)

Responsibilities:

• Provide professional and excellent customer service.
• Handle customer requests, complaints, and inquiries as per the service level agreement.
• Propose improvements for tools and processes.
• Maintain a positive mindset, proper behavior, discipline, and punctuality.
• Prepare accurate individual reports about front-line activity.
• Propose actions to optimize quality and productivity.
• Develop skills to foster positive relationships with all types of customers.
• Ensure confidentiality of company and customer information.
• Register/record each customer’s calling reasons accurately.

Skills:

• Customer-oriented mindset.
• Listening and communication skills.
• Problem-solving skills.
• Customer service skills.
• Stress management, time management, and professionalism.
• Team spirit and collaboration.
• Product and service knowledge of Ethiotelecom.
• Basic computer skills and IT applications.

Language Requirements:

• Reading, writing, and speaking English and Amharic are mandatory.
• Willingness to handle calls in other languages based on proficiency.

Application Instructions:

• Apply online through the following web address: Ethiotelecom ERP.
• Only short-listed applicants will be contacted via SMS.
• All applicants are required to print the application confirmation page for successful registration.

Work Language: Amharic, English

Deadline: August 11, 2024