Job vacancy announcement at Dashen Bank:

Position: Customer Service Officer (Maker) – For Branches under Hawassa District Office

Place of Work: Bule Hora Area (Bule Hora, Gedeb, Era, Haro Kara, Chabi, Mati, Era)
Note: Fluency in Amharic, English, and Afan Oromo languages is required.

Vacancy Code: DB/ Vacancy-0244/24

Job Summary:

The Customer Service Officer (Maker) is responsible for providing front office customer service support at the branch. This includes handling account maintenance, payment and collection transactions, responding to customer inquiries, and managing cash and non-cash transactions as well as all customer requests at the branch.

About You:

Academic & Professional Qualification:

Bachelor’s Degree in a business-related field (e.g., Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or any other equivalent field).

Experience:

Zero (0) years of experience.
Year of Graduation: 2022 G.C and onwards.
Age: Not more than 25 years (for external applicants).

Required Behavioral Competencies:

Strong interpersonal and cross-cultural skills, with the ability to build collaborative relationships with sensitivity to diversity and inclusion.
Creativity and innovation skills.
Action-oriented and quality-focused with attention to detail.
Professionalism and integrity in line with Dashen Bank values.
Strong oral and written communication skills.
Critical and analytical thinking and problem-solving skills.
Personal motivation and drive, exhibited through a commitment to hard work, continuous improvement, and achievement of goals.
Good customer relationship management skills (internal and external customers).
Awareness and understanding of risk management practices, standards, and regulatory requirements.

Required Technical Competencies:

Basic understanding of general financial products and services.
Good knowledge of the bank’s accounting and procedures.
Ability to respond to basic client inquiries and instructions, with the capability to advise and resolve most issues and requests.
Proficiency in Microsoft Office applications and a good command of the core banking system.

Required Skills: