Hybrid Designs PLC (RIDE) Job Vacancy Announcement

Hybrid Designs PLC (RIDE) is at the forefront of mobility technology in Ethiopia and Africa, providing safe, reliable, and fast transportation services to improve quality of life and connect people to opportunities. We are looking for an active and energetic individual to join our team in the role of:

Position: Associate Customer and Driver Support

Duties and Responsibilities:

• Respond to and manage incoming calls regarding customer and driver transportation orders.
• Resolve customer and driver complaints and escalate issues to team leaders or relevant departments as needed.
• Provide service information to passengers and drivers.
• Research and resolve complaints using company software.
• Route calls appropriately and document all call information according to standard procedures.
• Adhere to company policies and perform other related tasks as assigned.

Qualifications:

• Education: Bachelor’s Degree in Business Administration, Hospitality, Customer Service, Communication, Secretarial Science, or a related field.
• Experience: Minimum of 2 years in customer service, especially in a call center environment.
• Additional Training: Customer service or sales training is advantageous.

Skills Required:

• Excellent communication skills, both verbal and written.
• Computer literacy, problem-solving abilities, and multitasking skills.
• Patience, empathy, and strong attention to detail.
• Effective communication and sociability skills.

How to Apply:

Interested applicants who meet the minimum requirements can apply by submitting an updated CV, application letter, and supporting documents:

• In Person: Submit at the Head Office, located at Lebenz Building, 7th Floor, Gabon Street, Addis Ababa, Ethiopia.
• By Email: Send applications to seble.a@hybriddesignsplc.com and mekdes.f@hybriddesignsplc.com, with alemayehu.m@hybriddesignsplc.com in CC. Please include the position title in the email subject line.

Application Deadline: November 15, 2024.

Qualified candidates are encouraged to apply promptly for this opportunity to join a professional team dedicated to revolutionizing mobility in Africa.