Cooperative Bank of Oromia – External Vacancy Announcement

The Cooperative Bank of Oromia invites qualified and competent external applicants to apply for the following position.

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Position: Retail Customer Relationship Manager – IFB (Interest Free Banking Process)

Position Summary:

The Retail Customer Relationship Manager is responsible for recruiting and retaining Sharia-compliant customers, building strong business relationships, and providing tailored end-to-end banking services. The role involves resource mobilization, credit assessment, loan monitoring, and risk management while ensuring compliance with Sharia principles.

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Key Responsibilities:

1. Customer Acquisition & Retention
   • Recruit new Sharia-compliant retail customers through various channels.
   • Build and maintain strong relationships with existing customers.
   • Identify and address customer needs and concerns proactively.
2. Credit Assessment & Origination
   • Advise customers on financing options and Sharia-compliant products.
   • Conduct due diligence, including financial analysis and site visits.
   • Prepare and present comprehensive credit applications for approval.
3. Loan Monitoring & Management
   • Monitor loan performance and address potential risks or delinquencies.
   • Develop and implement strategies for non-performing loans.
4. Risk Management
   • Ensure compliance with relevant regulations and Sharia principles.
   • Identify and manage potential risks effectively.
5. Resource Mobilization
   • Maximize deposits and revenue streams to support the bank’s resource mobilization efforts.

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Job Requirements:

Education:

• BA or MA/MSc Degree in Accounting and Finance, Economics, Management, Business Management, or other related fields.

Experience:

• 6 years of relevant banking experience, including a minimum of one year in roles such as:
  • Customer Relationship Manager
  • Manager-Operation Management
  • Customer Service Manager
  • Manager-Customer Relationship Management
  • Credit Analyst
  • Manager-Service Marketing and Digital Banking

Required Competencies:

• Familiarity with retail banking products (e.g., savings, loans, credit cards).
• Knowledge of credit risk assessment frameworks.
• Ability to advise and direct customers effectively.
• Awareness of local and international banking laws (AML, KYC, FATCA).
• Proficiency in CRM tools and core banking systems.

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Workplace:

• Interest Free Banking Process

Remuneration:

• As per the bank’s salary and benefits structure.

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How to Apply:

Interested applicants should submit their education credentials and relevant work experience via the following link:
Apply Here

• Documents must be in PDF format and each file should not exceed 1MB.
• Female applicants are strongly encouraged to apply.
• Applicants must attach work experience gained within the past six months.

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Language Proficiency:

• Proven fluency in Afaan Oromo, Amharic, and English (listening, speaking, and writing).

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Application Deadline:

• January 29, 2025

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Only shortlisted applicants will be contacted.