Dashen Bank S.C. – Vacancy Announcement

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📌 Positions:

1. Customer Service Manager I – Meti Branch/Yeri Outlet

2. Customer Service Manager I – Gecha Branch

🗓 Application Deadline: June 10, 2025
📍 Locations: Meti Branch/Yeri Outlet | Gecha Branch
📄 Vacancy Numbers:

• DB_EX/JD/010/25 (Meti/Yeri)
• DB_EX/JD/011/25 (Gecha)

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🏦 About Dashen Bank

Dashen Bank is one of the leading financial institutions in Ethiopia, known for delivering top-tier banking services and operational excellence. The Bank is committed to recruiting professionals who bring value and drive sustainable growth.

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📝 Job Summary

The Customer Service Manager I will assist the Branch Manager by coordinating the day-to-day operations of the Customer Service Officers (Checkers/Makers) and Senior Customer Service Officers (Cash/Accounts). The role aims to ensure service excellence, customer satisfaction, and adherence to operational and compliance standards.

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🎓 Required Qualifications

• Educational Background:
  Bachelor’s Degree in Accounting, Management, Economics, Business Administration, or related fields.
• Work Experience:
  Minimum of 6 years of banking experience.

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🛠 Technical Competencies

• Good understanding of general financial products and services
• Experience with service delivery practices in medium to large banks
• Proficient in applying banking policies and compliance standards
• Strong client handling, advisory, and problem-resolution skills
• Project management experience

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🤝 Behavioral Competencies

• Proven leadership and team development capabilities
• Strong communication, persuasion, and negotiation skills
• High business acumen and customer relationship management skills
• Excellent interpersonal skills for managing diverse teams
• Strategic thinking, planning, and execution abilities
• Analytical, creative, and problem-solving mindset
• Risk management and regulatory compliance awareness
• Effective stakeholder management

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📊 Key Skills

• Analytical thinking
• Strategic decision-making
• MS Office proficiency
• Customer-focused mindset

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🌐 How to Apply

Interested and qualified applicants are encouraged to apply online through the following links:

🔗 Meti Branch/Yeri Outlet:
Apply Here

🔗 Gecha Branch:
Apply Here

📞 For inquiries, contact Dashen Bank HR at 047-211-18-54

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