1. Junior Sales Officer
About the Job
- Build and maintain strong relationships with existing and potential customers
- Address customer queries and provide excellent customer service to enhance satisfaction and loyalty
- Provide accurate, up-to-date information about Ethiopost services, products, and events
- Support the sales team in preparing presentations, proposals, and quotations
- Coordinate with internal departments to ensure timely delivery of products and services
- Assist with maintaining sales records, preparing reports, and analyzing sales data
- Develop a comprehensive understanding of the company’s offerings to communicate value effectively
- Handle administrative tasks related to sales and perform other duties as assigned
About You
- Education: BA Degree, fresh graduates welcome (0 years experience)
- Strong communication skills with ability to engage diverse stakeholders
2. Junior Call Center Officer
About the Job
- Handle inbound customer calls, addressing queries and providing timely, accurate information
- Troubleshoot issues and escalate complex cases as needed
- Assist customers via multiple communication channels: phone, email, chat, social media
- Maintain detailed records of customer interactions using CRM systems
- Identify upselling and cross-selling opportunities aligned with customer needs
- Follow call center scripts and procedures to maintain consistent service quality
- Meet individual and team performance targets (call handling time, customer satisfaction, first-call resolution)
- Participate in ongoing training to improve skills and knowledge
- Manage customer complaints with empathy and problem-solving skills
- Multitask efficiently between communication channels and administrative duties
- Collaborate with team members and supervisors to foster a positive environment
- Ensure compliance with company policies on data security and confidentiality
- Perform other related duties as assigned
About You
- Education: BA Degree (0 years experience) OR College Diploma + TVET Level IV (0 years experience)
- Excellent communication skills
How to Apply
Send your application to:
recrutment@ethio.post
Deadline : June 18 2025
If you want, I can help you draft your application letter or CV tailored for these positions!