Dashen Bank S.C. – Adama District Vacancy Announcement

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Vacancy Number: DB_EX/AD/005/25
Application Period: November 29, 2025 – December 08, 2025
Vacancy Posting End Date: December 08, 2025

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About the Job

Dashen Bank – Adama District is pleased to announce a vacancy for the position of Customer Service Officer (Maker/Checker) for various branches under the district.

Job Summary

Customer Service Officer (Maker):
Responsible for front-office customer support at the branch, including:

• Account maintenance
• Processing payment and collection transactions
• Handling cash and non-cash transactions
• Responding to customer requests and enquiries
• Delivering frontline customer service in line with bank policies

Customer Service Officer (Checker):
Responsible for authorization and verification of front-office activities, including:

• Checking/approving account maintenance, payments, and collections
• Authorizing cash and non-cash transactions
• Ensuring compliance with procedures and authorization limits
• Responding to customer enquiries and supporting branch operations

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About You

Academic & Professional Qualifications

• BA Degree in Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or related fields.

Experience

• Minimum 2 years of relevant experience.

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Functional / Technical Competencies

• Good understanding of financial products and services
• Solid knowledge of bank accounting and operational procedures
• Ability to handle client enquiries and provide appropriate solutions
• Strong Microsoft Office skills and good command of the core banking system

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Behavioral & Leadership Competencies

• Strong interpersonal and cross-cultural communication skills
• Creativity, innovation, and action orientation
• Quality focus with high attention to detail
• Professionalism and integrity aligned with Dashen Bank values
• Excellent written and verbal communication
• Critical thinking and problem-solving skills
• Motivation, commitment, and continuous improvement mindset
• Strong customer relationship management
• Risk awareness and understanding of regulatory requirements

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Place of Work

Branches under Adama District:
Abomssa, Bole Nura-Hera, Gobeessa, Kerssa, Assasa, Hamda-Diksis, Chole, Meki, Metehara, Sagure, Dodolla, Gewane, Werer, Meraro, Awash Sebat-Killo, Doni, Arsi-Robe

Important:
👉 Applicants must clearly state the specific branch they are applying for in their CV.

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Required Skill

• Oral and written communication

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How to Apply

Interested applicants who meet the requirements can apply online via the link below:

🔗 Apply Here:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1542&company=dashenbank

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Enquiries / Support

📞 0222110354

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Connect With Dashen Bank

• Career Site: Career Opportunities
• Telegram: https://t.me/DashenBankEthiopia
• LinkedIn: https://www.linkedin.com/company/dashen-bank-official-page
• Facebook: https://www.facebook.com/DashenBankOfficial

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