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Dashen Bank invites qualified and experienced professionals to apply for the position of:

🔹 Customer Service Manager

The Customer Service Manager is responsible for leading and managing all customer service functions within the branch, overseeing Senior Customer Service Officers (Cash) and Customer Service Officers (Maker/Checkers), ensuring operational excellence, and delivering high service standards to support the Bank’s growth.

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📍 Available Branches & Vacancy Details

1️⃣ Customer Service Manager – FIFB Huda Branch

• Vacancy Number: DB_EX/WD/007/26
• Posting End Date: February 12, 2026
• Place of Work: FIFB – Huda Branch

🔗 Apply Here:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1681&company=dashenbank

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2️⃣ Customer Service Manager – Kamba Branch

• Vacancy Number: DB_EX/WD/008/26
• Posting End Date: February 12, 2026
• Place of Work: Kamba Branch

🔗 Apply Here:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1682&company=dashenbank

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3️⃣ Customer Service Manager – Meraro Branch

• Vacancy Number: DB_EX/AD/012/26
• Posting End Date: February 13, 2026
• Place of Work: Meraro Branch

🔗 Apply Here:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1694&company=dashenbank

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🎓 Academic Qualification

• Bachelor’s Degree in Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or related business field

💼 Experience

• Minimum of 6 years relevant banking experience

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🔧 Key Functional Competencies

• Business development & environmental analysis (PESTEL)
• Credit/Financing analysis
• Relationship management
• Customer data analysis & interpretation
• Branch operations management (collection, payment, account opening, cash management)
• Strong banking business acumen

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👔 Leadership Competencies

• Result-driven mindset
• Coaching & team development
• Customer insight & partnership engagement
• Service excellence mindset
• Risk management
• Digital savviness
• Emotional intelligence
• Decisiveness

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🤝 Behavioral Competencies

• Collaboration & teamwork
• Customer centricity
• Adaptability & agility
• Continuous improvement
• Data-driven decision making
• Professionalism & respect
• Inclusivity & empathy

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📌 Important Notes

• Only shortlisted candidates will be contacted.
• Ensure you apply through the correct branch link.
• Deadline strictly as stated above.

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