Safaricom Ethiopia, a purpose-led technology company dedicated to digital connectivity and inclusive financial services, is inviting qualified candidates to apply for the following positions. The company serves over 10 million customers and has been recognized as a Top Employer for two consecutive years.
1️⃣ Product Manager – Digital, VAS, Cloud Solutions & Cyber Security
Location: Not specified
Reporting To: HOD – EBU Product & Commercial Operations
Key Responsibilities:
- Define, develop, and manage enterprise cybersecurity solutions, cloud services, SIP, DNS, and other EBU products
- Conduct market research and competitor analysis to identify product opportunities
- Develop product roadmaps, manage lifecycle, and establish partnerships with technology providers
- Translate product strategy into technical requirements and business cases
- Design secure and seamless customer journeys
- Collaborate with marketing, legal, and sales teams for GTM strategy, campaigns, and training
Qualifications:
- Bachelor’s or Master’s in Computer Science, Software Engineering, ICT, or Technology-related field
- 5+ years experience in commercial or technical roles (FMCG, eCommerce, Financial Services, Telecom)
- Strong understanding of enterprise security, cloud solutions, SIP, DNS, and telecom products
- Excellent communication, project management, and change management skills
Apply here: Safaricom Product Manager Portal
2️⃣ Trade Marketing Supervisor – Ambo
Responsibilities:
- Oversee retail and trade experience operations
- Train and coach Trade Experience Executives and partner staff
- Plan and execute trade marketing campaigns and BTL activities
- Ensure POS visibility and compliance, track campaign performance
- Manage budget for trade marketing initiatives
Qualifications:
- Degree in Marketing, Business Administration, or related field
- 3+ years experience in Sales, Marketing, or Retail Operations
- Strong customer centricity, creativity, collaboration, and data-driven decision-making
Apply here: Safaricom Trade Marketing Portal
3️⃣ Senior Systems Engineer – Converged Charging Planning & Delivery
Responsibilities:
- Lead technical planning, design, and integration for CCS, Mediation, Voucher Management systems
- Capacity management and resource allocation
- Lead project delivery, vendor engagement, and research for system integration
- Maintain performance reports, system compliance, and ITIL standards
Qualifications:
- BSc in Computer Science, Telecommunication Engineering, or Electrical & Electronics Engineering
- 8 years experience in telecom/IT environment; 3 years in leadership
- Strong technical knowledge of CCS, Mediation, Voucher Management, GSM, cloud-native systems, Unix, databases, and 3GPP protocols
Apply here: Safaricom Systems Engineer Portal
4️⃣ MPESA Product Design Manager
Responsibilities:
- End-to-end design process for MPESA products (user research, wireframes, prototypes, UI)
- Collaborate with product managers, engineers, and researchers
- Maintain design systems, ensure accessibility and inclusivity
- Participate in usability testing and gather customer insights
Qualifications:
- Bachelor’s in Business, Technology, Product Design, or Interaction Design
- 2+ years experience in product design, UX/UI, preferably in fintech or mobile applications
- Proficiency in Figma, Sketch, Adobe XD, or similar tools
Apply here: Safaricom MPESA Design Portal
5️⃣ Enterprise Sales Manager
Responsibilities:
- Customer acquisition, revenue growth, and relationship management
- Implement tactical plans and pipeline management
- Partner with sales teams, assign routes/customers, and track performance
- Manage contracts, churn, and Net Promoter Score (NPS)
- Report performance metrics regularly
Qualifications:
- Bachelor’s degree
- 3+ years experience in service/customer management for corporate clients
- Tech-savvy with understanding of telecom products, IT certifications a bonus
- Knowledge of local language (Tigrigna) and MS Office applications
Apply here: Safaricom Enterprise Sales Portal
💡 Application Instructions:
- Create or update your candidate profile on the recruitment portal
- Attach your resume before applying
- Follow the links above for each position