External Vacancy Announcement: Hijra Bank

Hijra Bank, a pioneer in interest-free banking (IFB) in Ethiopia, is seeking highly motivated and qualified professionals to support its sustainable growth and excellence in customer service.

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1. Branch Manager

Purpose: To drive profitable growth by enhancing customer satisfaction and retention through excellent service delivery and efficient resource utilization.

• Key Responsibilities:
  • Develop and implement service delivery plans to optimize customer experience.
  • Oversee loan and foreign currency request processing.
  • Manage branch income/expense accounts and controllable expenses.
  • Collaborate with Marketing to promote products and services locally.
• Qualifications: Bachelor’s degree in Accounting, Management, Economics, or related fields.
• Experience: Six (6) years of Banking Operations experience. IFB training certification is a plus.
• Skills: Marketing and Business Management.

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2. Branch Operation Supervisor

Purpose: To support operational efficiency by managing cash movement, vault control, and account reconciliation.

• Key Responsibilities:
  • Authorize transactions and check for correctness/irregularities.
  • Administer the Primary Vault dually with the Branch Manager.
  • Manage cash consignments and ensure Tills are within established limits.
  • Prepare financial reports and follow up on suspense account reconciliations.
• Qualifications: Bachelor’s degree in Accounting, Management, Economics, or related fields.
• Experience: Four (4) years of related banking experience. IFB training certification is a plus.

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3. Senior Customer Service Officer

Purpose: To ensure financial and operational activities align with policies while providing optimal service through regular staff assessment and audits.

• Key Responsibilities:
  • Verify accuracy and legitimacy of all daily transactions.
  • Provide regular performance feedback and training to customer service staff.
  • Investigate and solve customer complaints.
  • Ensure compliance with policies, procedures, and regulatory directives.
• Qualifications: Bachelor’s degree in Accounting, Management, Economics, or related fields.
• Experience: Three (3) years of related banking experience. IFB training certification is a plus.

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4. Customer Service Officer II

Purpose: To provide frontline banking operations including account opening, transfers, and cash services.

• Key Responsibilities:
  • Perform frontline operations (account opening, local/international transfers).
  • Issue passbooks and cheque books.
  • Serve as maker and checker for transactions as assigned.
  • Answer customer inquiries and maintain fast, reliable service.
• Qualifications: Bachelor’s degree in Accounting, Management, Economics, or related fields.
• Experience: Two (2) years of Banking Operations experience. Knowledge of IFB is advantageous.

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How to Apply

Interested and qualified applicants should submit their application letter, updated resume/CV, and educational/experience certificates through the official Google Form link below:

• Application Link: Apply Here via Google Forms
• Deadline: Within ten (10) days from the date of this vacancy announcement.

Note: Hijra Bank is an interest-free financial institution; knowledge or certification in Interest-Free Banking (IFB) is highly valued for all positions.