Company Overview
Kifiya Financial Technologies is an AI-powered ecosystem technology company specializing in intelligent data-driven decisioning, digital financial services, digital agriculture, and smart mobility infrastructure solutions. Over the past 14 years, Kifiya has grown into a leader in digital financial services and AI-driven technology, building robust technological infrastructure that empowers MSMEs, smallholder farmers, and low- to middle-income consumers across Africa by unlocking access to credit, insurance, payments, and capital markets.
Open Position & Requirements
Area Channel Manager
- Department: Financial and Market Linkage Solutions
- Reports To: Regional Channel Manager
- Duty Station / Location: Oromia Region, Jimma & Bale (2 vacancies: Jimma & Bale)
- Employment Type: Full-Time
- Key Responsibilities:
- Area Growth Execution: Implement area-level customer acquisition strategies aligned with regional/national targets; drive structured lead generation and door-to-door acquisition efforts; track acquisition funnels from prospecting to disbursement.
- Last-Mile Channel Activation & Service Delivery: Lead the identification, onboarding, and activation of agents and merchants to support Kifiya’s full portfolio (digital lending, device/asset financing, invoice financing, AgriFin/AgTech, Sharia-compliant financial services, and digital market linkage platforms).
- Team Leadership & Performance Management: Supervise and lead Field Office Representatives (FORs) to achieve daily, weekly, and monthly targets through structured coaching, performance feedback, and field mentorship.
- Customer Onboarding Governance: Ensure high-quality onboarding with complete documentation, validate customer data against underwriting and KYC standards, reduce errors, and promote responsible lending.
- Loan Collection & Delinquency Management: Oversee area-level loan collections, monitor early repayment behavior, execute recovery strategies with partner banks, and keep delinquency levels within approved thresholds.
- Product Activation & Operational Excellence: Lead the rollout of new products, ensure SOP compliance, eliminate operational bottlenecks, and maintain high standards of customer experience.
- Educational Requirements: Diploma or Bachelor’s degree in Accounting, Marketing, Economics, Business Administration, or a related field.
- Work Experience: Minimum of 2 years of experience in customer acquisition, sales, loan recovery, or financial services distribution (experience leading/supervising field teams or working in fintech/digital lending environments is strongly preferred).
- Core Competencies & Skills: Field sales and acquisition leadership, portfolio risk/delinquency awareness, team performance management, data-driven decision-making, decision-making skills, communication, attention to detail, and analytical/problem-solving skills.
How to Apply
- Application Email: Qualified candidates should apply through hr@kifiya.com.
- Important Instruction: Interested applicants must indicate the area they are applying for (Jimma or Bale) in the subject line of their email.