Emirates Customer Sales & Service Agent I Vacancy Announcement

Emirates is currently seeking qualified and competent individuals to apply for the vacant position of Customer Sales & Service Agent I. This role involves providing exceptional customer service, promoting Emirates airline tickets and services, and assisting customers with their travel plans. The job is part of a team working towards achieving individual, station, and network commercial goals.

Job Outline:

• Ensure the highest standard of customer service is provided to Emirates customers, offering details on Emirates fares, actively challenging online tickets, and promoting related products.
• Issue Emirates tickets, incorporating all necessary airline rules and regulations, and meet customer requests to provide excellent service.
• Inform customers about travel requirements such as passport, visa, health requirements, check-in details, etc.
• Actively contribute to increasing Emirates revenue by offering options on services such as Skywards membership, DBB, Dubai stopovers, hotel bookings, and upgraded fares.
• Stay informed about Emirates Group news and updates to maintain relevant professional and company standards.
• For Retail Office only: Maintain documentation, update timetables, display promotional material, and provide various options to customers to increase sales.
• Support the Customer Sales and Service Team Leader in closing end-of-day sales and banking activities.
• Assist Travel Agents in making bookings with special arrangements, guide them on quoting specific fares, and fulfill Emirates online queries and other complex activities.

Skill and Academic Background:

• Educated to at least GCSE or O Level standard or equivalent.
• 2+ years of experience in a contact center or reservations office environment in the airline or travel industry, or completion of a Diploma/Degree in Travel and Tourism.
• PC-based skills in working with Windows programs, including Microsoft Word/Excel/Email.
• Knowledge of other languages, in addition to English, is advantageous.

Location: Addis Ababa, Ethiopia

Deadline: December 20, 2023

Application Process:

Interested candidates with the right to work and live in Ethiopia can apply using the official Emirates Careers website.