Join Our Team at Nordic Medical Centre (NMC) – Customer Service Representative

About Nordic Medical Centre (NMC):

NMC, a Norwegian-owned medical facility, is committed to delivering top-notch medical services staffed by seasoned international and Ethiopian medical professionals. Our 24/7 services cater to international organizations, embassies, and health insurance companies. Beyond providing quality healthcare, NMC aims to make a positive impact by ensuring healthcare access for the underserved and supporting medical education in Ethiopia.

Job Title: Customer Service Representative

Job Description:

As a Customer Service Representative at NMC, you will play a crucial role as the first point of contact for our clients. Your primary responsibilities will include ensuring the delivery of excellent customer service, managing administrative tasks, and contributing to the smooth flow of operations within the medical center.

Key Responsibilities:

Welcome and register clients with a friendly and respectful approach.
Handle incoming calls and emails promptly and efficiently.
Process payments and prepare invoices.
Provide relevant information to clients courteously.
Assist with various administrative tasks as needed.

Qualifications:

Bachelor’s Degree in Marketing, Business Management, Accounting, or related fields.
Fluency in English and Amharic (written and spoken).
Previous experience in a customer service position.
Positive attitude, flexibility, and adaptability.
Clear communication skills.

How to Apply:

Please send your CV and application letter to customerservice@nordicmedicalcentre.com. Clearly indicate “CUSTOMER SERVICE REPRESENTATIVE” in the subject line of your email.