Job Opportunities at Dashen Bank

1. Senior Customer Service Officer – Accounts I

Job Summary:

The position holder will provide front office customer service support at the branch, handling account management transactions, responding to customer inquiries, and managing cash and non-cash transactions.

Skills and Educational Background:

• Bachelor Degree in a business-related field (e.g., Accounting, Management, Economics, Business Administration).
• At least four (4) years of banking experience.

Place of Work: Diredawa District

2. Senior Customer Service Officer – Cash I

Job Summary:

The position holder will provide front office customer service support at the branch, handling account management transactions, responding to customer inquiries, and managing cash and non-cash transactions.

Skills and Educational Background:

• Bachelor Degree in a business-related field (e.g., Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology).
• At least four (4) years of banking experience.

Place of Work: Diredawa District (pool)

3. Branch Manager I (Relief)

Job Summary:

The position holder will plan, organize, lead, and control the banking activities of a branch office, ensuring adherence to operating procedures, rules, and regulations. They will coordinate sales/business development efforts and lead customer service initiatives.

Skills and Educational Background:

• Bachelor degree in accounting, management, economics, business administration, or related fields.
• Minimum of seven (7) years of relevant experience, with at least one (1) year in a supervisory post.

Place of Work: Diredawa District

4. District Relationship Officer (Conventional/IFB)

Job Summary:

Responsible for achieving business growth in Retail & MSME/IFB Banking by providing quality relationship management to new and existing customers in the assigned district.

Skills and Educational Background:

• Bachelor Degree in business administration, banking, finance, management, or related fields.
• At least five (5) years of successful experience in banking or customer contact role.

Place of Work: West Hararge Area & Somali Area

5. Branch Manager I

Job Summary:

The position holder will plan, organize, lead, and control the banking activities of a branch office, ensuring adherence to operating procedures, rules, and regulations. They will coordinate sales/business development efforts and lead customer service initiatives.

Skills and Educational Background:

• Bachelor degree in accounting, management, economics, business administration, or related fields.
• Minimum of seven (7) years of relevant experience, with at least one (1) year in a supervisory post.

Place of Work: Harar City, West Hararge Area & Somali Area

6. Branch Manager III

Job Summary:

The position holder will plan, organize, lead, and control the banking activities of a branch office, ensuring adherence to operating procedures, rules, and regulations. They will coordinate sales/business development efforts and lead customer service initiatives.

Skills and Educational Background:

• Bachelor degree in accounting, management, economics, business administration, or related fields.
• Minimum of eight (8) years of relevant experience, with at least two (2) years in a supervisory post.

Place of Work: Dire Dawa Branch

Application Instructions:

1. Applicants should fill all details on the vacancy application form and submit after completing all questions.
2. Scan all relevant credentials (educational qualifications, work experience licenses, certifications, etc., as stated on the application form/CV).
3. Log in to ethiojobs vacancy application website and attach the scanned documents in PDF format (mandatory).
4. Applicants who do not have an ethiojobs account need to register using a personal email account.
5. CVs should not be more than 3 pages and saved in PDF format (mandatory).

Application Deadline: January 19, 2024