Vacancy Announcement: at Komari Beverage

Komari Beverage invites qualified and competent applicants to apply for the following vacant post.

Position: IT Intern

Location: Addis Ababa and Cheki/Debre Birhan
Number of Positions: 2

Job Description:

In this role, you will be the first line of defense for our employees’ IT needs. You will provide technical support, troubleshoot problems, and ensure our users can work productively. You will be a key part of ensuring our company technology runs smoothly.

Key Responsibilities and Accountabilities:

Serve as the first contact with customers who need technical assistance.
Troubleshoot, diagnose, and resolve technical hardware and software issues.
Communicate with customers and collaborate with the team to diagnose and resolve technical issues.
Responsible for follow-up on PCs, Printers, Servers, CCTV, Server Room, and other IT equipment.
Provide quick resolution and excellent customer service.
Redirect unresolved issues to the next level in the IT department.
Identify and suggest possible improvements in procedures to enhance the overall support process.
Keep inventory of all equipment, software, and licensed users.
Provide feedback on processes and make recommendations on areas to improve.
Maintain an accurate record of technical documentation and service catalog on software installation, hardware configuration, problem troubleshooting, customer interactions, transactions, comments, and complaints for future reference and analysis.
Stay up-to-date on the latest technology trends.
Other tasks assigned by the IT manager.

Skill and Educational Background:

Education: BSc in IT, Computer Science, or related fields.
Experience: 0 – 1 years of experience.

Skills:

In-depth knowledge of computer systems, computer repair, and network management.
Hands-on experience with diagnosing and resolving basic technical issues.
Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
Excellent communication and interpersonal skills.
Strong drive to provide excellent customer service and experience.
Ability to work independently and as part of a team.