Edomias International Plc is the premier Human Resource solutions provider in Ethiopia, serving clients for more than 15 years. The company is inviting qualified and competent applicants to apply for the following vacant posts:
1. French Speaker – Operations Officer
- Location: Addis Ababa
- Purpose of the Role:
- To manage end-to-end operations of the Visa Application Center (VAC) while ensuring quality and cost-saving measures.
- Ensure compliance with set processes and manage people to maximize efficiency.
- Implement new process rollouts or changes.
- Responsibilities:
- Scrutinize and collect documents for visa processing.
- Handle customer/applicant queries via email, telephone, or in person.
- Manage cash and bank-related transactions if assigned, ensuring 100% accuracy.
- Record and maintain all application data with zero errors.
- Manage administration and logistics for passport delivery to consulates, applicants, or logistics companies.
- Maintain compliance with standard operating procedures and manuals.
- Inform applicants about available value-added services and ensure their delivery.
- Encourage applicants to provide feedback on the services provided.
- Ensure completion of the entire process within the mandated turnaround time.
- Assist in executing WB projects as directed by the Deputy Manager/Operations Manager.
- Adhere to the organization’s environmental health and safety policies and guidelines.
- Salary: 20,275.00 ETB
- Required: 02 (Two)
- Skill and Educational Background:
- Education: BA/BSc Degree in any field.
- Experience: 0 years (Fresh Graduates).
- Language Requirements: Fluency in French. Knowledge of an additional international language is advantageous.
- Application Process:
- Interested and qualified applicants should attach only their Application Letter and CV via email to info@jobsinethiopia.net, clearly marking the Job Title “French Speaker – Operations Officer.”
- Deadline: August 31, 2024
2. Arabic Speaker – Operations Officer
- Location: Addis Ababa
- Purpose of the Role:
- To manage end-to-end operations of the Visa Application Center (VAC) while ensuring quality and cost-saving measures.
- Ensure compliance with set processes and manage people to maximize efficiency.
- Implement new process rollouts or changes.
- Responsibilities:
- Scrutinize and collect documents for visa processing.
- Handle customer/applicant queries via email, telephone, or in person.
- Manage cash and bank-related transactions if assigned, ensuring 100% accuracy.
- Record and maintain all application data with zero errors.
- Manage administration and logistics for passport delivery to consulates, applicants, or logistics companies.
- Maintain compliance with standard operating procedures and manuals.
- Inform applicants about available value-added services and ensure their delivery.
- Encourage applicants to provide feedback on the services provided.
- Ensure completion of the entire process within the mandated turnaround time.
- Assist in executing WB projects as directed by the Deputy Manager/Operations Manager.
- Adhere to the organization’s environmental health and safety policies and guidelines.
- Skill and Educational Background:
- Education: BA/BSc Degree in any field.
- Experience: 0 years (Fresh Graduates).
- Knowledge & Key Skills:
- Previous experience as a Customer Service Representative.
- Basic computer skills, including proficiency in MS Office and good typing speed.
- Adaptability and the presence of mind to handle customer queries and complaints.
- Ability to innovate and enhance procedures and methods for increased productivity and cost-effectiveness.
- Language Requirements: Fluency in Arabic. Knowledge of an additional international language is advantageous.
- Application Process:
- Interested and qualified applicants should attach only their Application Letter and CV via email to info@jobsinethiopia.net, clearly marking the Job Title “Arabic Speaker – Operations Officer.”
- Deadline: August 31, 2024