Info Mind Solutions Plc Vacancy Announcement

Info Mind Solutions Plc invites qualified and competent applicants for the following vacant position.

1. Customer Success Officer

Location: Addis Ababa
Number of Positions: 3

Job Summary:

As a Customer Success Officer, you will be responsible for ensuring customer satisfaction, retention, and fostering growth within the Business Development and Customer Engagement department. You will build strong relationships with clients, understand their needs, and address challenges proactively to support business growth by maximizing customer value and creating long-term partnerships.

Key Responsibilities:

Develop and maintain relationships with clients to ensure satisfaction and retention.
Identify customer needs and proactively address challenges.
Monitor and analyze customer feedback and trends to inform decision-making.
Collaborate with internal teams to improve service delivery.
Work towards achieving customer satisfaction and business objectives.

Qualifications:

Bachelor’s degree in Business, Marketing, or related fields.
Proven experience in customer success, account management, or related roles.
Strong communication and interpersonal skills.
Analytical mindset to interpret data and trends.
Familiarity with CRM software and customer support tools.
Goal-oriented, with a focus on achieving customer satisfaction and business objectives.