Amhara Bank S.C Job Vacancy Announcement

Position: Customer Service Executive – II

Location: Gambella

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About Amhara Bank

Amhara Bank is a fast-growing financial institution with over 312 branches, more than 5,000 energetic employees, and visionary leadership. The Bank operates with the goal of becoming a leading and game-changing financial institution in Africa.

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Job Purpose

The Customer Service Executive – II will enhance customer satisfaction by delivering efficient front-line services, contributing to the Bank’s resource mobilization efforts, and maintaining high service standards.

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Key Responsibilities

Generic Functions:

• Build strong relationships with customers and promote the Bank’s positive image.
• Provide accurate and timely reports on performance.
• Deliver services aligned with the Bank’s service level agreement.
• Support the Bank’s profitability targets.
• Foster teamwork and transparent work practices.
• Adhere to the Bank’s internal control systems and risk management programs.

Specific Functions:

• Recruit customers and facilitate account opening.
• Administer the Primary Vault in collaboration with the Branch Operation Manager/Branch Manager.
• Handle cash-related operations, including receipts, verifications, and withdrawals.
• Dispatch or receive cash consignments from/to the Treasury.
• Verify daily cash receipts and ensure compliance with procedures.
• Retrieve customer signatures and pictures for verification purposes.
• Perform additional duties as required.

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Job Requirements

Educational Qualification:

• BA Degree in Banking and Finance, Accounting, Business Administration, Economics, Management, or related fields.

Experience:

• At least 1 year of experience in banking operations as a CSO, CSR, CSE, or a similar position.

Additional Notes:

• Female applicants are highly encouraged to apply.
• Only shortlisted candidates will be contacted.
• Physical or hard-copy applications will not be accepted.
• The Bank reserves the right to cancel this job post.

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How to Apply

Interested applicants meeting the above requirements can apply through the official online portal: Amhara Bank Vacancy Portal.

Deadline: December 3, 2024

Application Guidelines:

• Upload a single PDF document containing your application, CV, and credentials.
• Ensure the file size does not exceed 2.5MB.

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Join Amhara Bank to make a difference in the financial sector!