Vacancy: Customer Service Officer at Dema Hope Trading (Real Estate Sector)

---

Customer Service Officer

🏢 About the Job

Dema Hope Trading is seeking an experienced Customer Service Officer with a strong background in the real estate sector. The ideal candidate will be responsible for maintaining positive client relationships, ensuring timely payment collections, and serving as a bridge between sales and finance teams.

---

🔹 Key Responsibilities

✅ Proactively follow up on outstanding payments using calls, SMS, email, and letters.
✅ Compose effective payment reminders and follow-up communications.
✅ Address client inquiries with excellent customer service.
✅ Act as a liaison between sales representatives and the finance team.
✅ Edit agreements, ensuring they include all mandatory terms and conditions.
✅ Maintain accurate documentation of client communications and payment records.
✅ Monitor accounts receivable, update payment statuses, and manage detailed records.
✅ Prepare regular collection reports and provide insights to management.
✅ Identify and resolve issues delaying timely payments in collaboration with the marketing and management team.
✅ Manage high-pressure situations professionally.
✅ Align collection strategy with the company’s goals.

---

🌟 Why Join Us?

✔ Competitive salary with performance-based incentives
✔ Professional growth and development opportunities
✔ Dynamic and supportive work environment

---

👤 About You

📌 Qualification:

• Bachelor’s Degree or higher in any field of study

📌 Experience:

• Minimum 3 years of relevant work experience specifically in real estate as a Customer Service or Payment Collection Officer

📌 Skills:

• Proficiency in professional email and letter writing
• Strong negotiation and communication abilities
• Ability to remain calm under pressure
• Excellent organizational skills and attention to detail

---

🔑 Required Skills

💼 Email Marketing
💼 Communication
💼 Attention to Detail

---

📝 How to Apply

📨 Interested and qualified candidates should apply through the following link:
👉 Apply here

Deadline : July 26th 2025

---

⏰ Apply now to be part of a growing real estate team that values professionalism and client satisfaction!

---