EthioChicken Job Vacancy Announcement

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Company Overview

EthioChicken is a rapidly growing company and a leading poultry distributor in Ethiopia, committed to improving the health and wealth of Ethiopian farmers. With a strong focus on smallholder empowerment, we believe in building a strong team and providing career growth opportunities.

• Vision: One chicken per person per year through smallholder farmers.
• Purpose: Making farmers of Ethiopia healthier and wealthier.

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1. Position: Customer Care Associate

Location: Not specified
Employment Type: Full-time

Job Summary

The Customer Care Associate is responsible for delivering exceptional customer support by handling inquiries, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication, active listening, and follow-up skills, as well as familiarity with digital tools used in customer tracking and resolution.

Key Responsibilities

• Handle incoming customer calls professionally.
• Collect and record customer details and interaction history in Appsheet.
• Assign and communicate query/complaint reference numbers and next steps.
• Refer and follow up on issues with departments (Logistics, Finance, ASM, etc.).
• Provide timely customer updates every two days until resolution.
• Close resolved complaints in the tracking system.
• Maintain accurate and up-to-date records of customer interactions.
• Adhere to company policies and use tools like SharePoint-based trackers effectively.

Educational Qualification and Experience

• Bachelor’s degree in Sales and Marketing, Management, or related fields.
• 0–1 year of experience in customer service (preferred).

Required Skills

• Time Management
• Communication (in English, Amharic, and Tigrigna)
• Patience and Attention to Detail
• Active Listening
• Data Collection and Analysis
• Teamwork

How to Apply

• Email your cover letter and detailed CV with the subject line: “Customer Care Associate” to:
  📧 careers@ethiochicken.com
• Women are highly encouraged to apply.

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2. Position: Customer Experience Associate

Location: Not specified
Employment Type: Full-time

Job Summary

The Customer Experience Associate ensures positive customer interactions across the entire customer journey. This includes conducting surveys, documenting feedback, forwarding issues, and improving service processes through valuable input.

Key Responsibilities

• Conduct customer surveys accurately using approved tools.
• Engage customers professionally and record clear data.
• Translate and manage survey responses securely.
• Record and forward complaints to relevant departments.
• Uphold confidentiality and data security.
• Suggest improvements for tools and processes.
• Support team and perform additional tasks as needed.
• Adhere to company standards and policies.

Educational Qualification and Experience

• Bachelor’s degree in Sales, Marketing, Management, or related fields.
• No prior experience required.

Required Skills

• Communication (in English, Amharic, and Afan Oromo)
• Office Suites (MS Office, iWork)
• Time Management
• Adaptability and Teamwork
• Critical Thinking

How to Apply

• Email your cover letter and detailed CV with the subject line: “Customer Experience Associate” to:
  📧 careers@ethiochicken.com
• Women are highly encouraged to apply.

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Application Deadline: June 7 2025

Note: Only shortlisted candidates will be contacted.

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Let me know if you’d like this in Amharic or in a visual/printable poster format.