Dashen Bank S.C External Vacancy Announcement

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📌 Vacancy Posting End Date: February 05, 2026

Dashen Bank S.C is pleased to invite qualified and competent applicants for the position of Customer Experience Partner (CX Partner) for the following districts:

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Position: Customer Experience Partner

Available Districts & Vacancy Numbers

District	Vacancy Number
Nekemte District	DB_EX/HO/034/26
Dessie District	DB_EX/HO/035/26
Hawassa District	DB_EX/HO/036/26
Wolaita District	DB_EX/HO/037/26
Southwest District	DB_EX/HO/038/26
West Addis Ababa District	DB_EX/HO/039/26
South Addis District	DB_EX/HO/040/26
Dire Dawa District	DB_EX/HO/041/26

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Job Summary

The Customer Experience Partner (CX Partner) is responsible for translating the Bank’s Customer Experience (CX) strategy into effective execution at district and branch levels. The role focuses on monitoring branch performance, implementing CX initiatives, coaching staff, and embedding a strong customer-first culture through collaboration and leadership.

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Academic & Professional Qualifications

• Bachelor’s Degree in Business Administration, Marketing, Management, Economics, or related fields
• Master’s Degree in related fields is an added advantage
• Proven background in branch operations, customer experience, or service quality roles is preferred
• CCXP (Certified Customer Experience Professional) certification is an added advantage

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Experience Requirement

• Minimum 8 years of relevant work experience
• At least 2 years in a line managerial position

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Functional & Technical Competencies

• CX program execution and performance monitoring (NPS, CSAT, CES, Mystery Shopping)
• Voice of Customer (VoC) analysis and service optimization
• CX coaching, mentoring, and culture transformation
• Stakeholder management and cross-functional collaboration
• Strategic advocacy and CX-driven transformation initiatives

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Behavioral & Leadership Competencies

• Strong collaboration and teamwork
• Excellent communication and interpersonal skills
• Customer centric mindset and empathy
• Data-driven decision making
• Adaptability, agility, and responsiveness
• Professionalism, integrity, inclusivity, and respect

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Required Skills

• Analytical skills
• Financial software proficiency
• Leadership capability

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How to Apply

Interested and qualified applicants are invited to apply online using the links below:

• Nekemte District:
  https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1650&company=dashenbank
• Dessie District:
  https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1651&company=dashenbank
• Hawassa District:
  https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1652&company=dashenbank
• Wolaita District:
  https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1653&company=dashenbank
• Southwest District:
  https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1654&company=dashenbank
• West Addis Ababa District:
  https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1657&company=dashenbank
• South Addis District:
  https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1659&company=dashenbank
• Dire Dawa District:
  https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1655&company=dashenbank

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