Zemen Bank S.C External Vacancy Announcement

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Zemen Bank invites qualified and competent applicants to apply for the following positions.

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Position 1: Director – IT Strategy and Enterprise Architecture Management

Job Purpose

The Director – IT Strategy and Enterprise Architecture Management is responsible for defining and driving the Bank’s overall IT strategy and enterprise architecture. The role ensures alignment between technology initiatives and business objectives, strengthens IT governance, optimizes IT investments, and supports long-term growth, innovation, and competitiveness.

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Required Qualifications & Experience

Option 1

• Education: Master’s / MBA / MSc Degree in Information Science, Computer Science, Computer Engineering, Management Information Systems (MIS), MBA, or related fields
• Certification: CISSP, IT Security Management, Cyber Security, or related professional certification
• Experience: Minimum 8 years of relevant experience, of which 3 years at Division Manager level or equivalent

OR

Option 2

• Education: Bachelor’s / BSc Degree in Information Science, Computer Science, Computer Engineering, Management Information Systems (MIS), MBA, or related fields
• Certification: CISSP, IT Security Management, Cyber Security, or related professional certification
• Experience: Minimum 10 years of relevant experience, of which 3 years at Division Manager level or equivalent

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Key Skills & Competencies

• Digital Security
• Project Management
• Data Analysis
• Technological & Digital Literacy
• Agile Business Analysis
• Leadership
• Strong Communication Skills

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Position 2: Customer Service Officer – I (Dire Dawa Banking Center)

Job Purpose

To provide high-quality customer service by handling cash and non-cash transactions, promoting the Bank’s products and services, acquiring new customers, maintaining customer accounts, and ensuring maximum customer satisfaction in line with the Bank’s policies and procedures.

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Required Qualifications & Experience

• Education: BA Degree in Banking & Finance, Accounting, Economics, Management, or related fields
• Experience: Minimum 1 year of relevant banking experience

Required Skills

• Communication Skills

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Position 3: Customer Service Officer – I (Harar Banking Center)

Job Purpose

To serve customers by processing transactions, promoting banking products and services, acquiring and maintaining customer accounts, and ensuring customer satisfaction in accordance with the Bank’s policies and procedures.

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Required Qualifications & Experience

• Education: BA Degree in Banking & Finance, Accounting, Economics, Management, or related fields
• Experience: Minimum 1 year of relevant banking experience

Required Skills

• Communication Skills

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How to Apply

Interested and qualified applicants are invited to apply through the following link:

🔗 Application Link:
https://ethiojobs.net/job/b1MlFiDQ35-customer-service-officer-i-for-harar-banking-center

Only shortlisted candidates will be contacted.

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