Zemen Bank S.C External Vacancy Announcement

Zemen Bank invites qualified and competent applicants to apply for the following positions.

Position 1: Director – IT Strategy and Enterprise Architecture Management

Job Purpose

The Director – IT Strategy and Enterprise Architecture Management is responsible for defining and driving the Bank’s overall IT strategy and enterprise architecture. The role ensures alignment between technology initiatives and business objectives, strengthens IT governance, optimizes IT investments, and supports long-term growth, innovation, and competitiveness.

Required Qualifications & Experience

Option 1

Education: Master’s / MBA / MSc Degree in Information Science, Computer Science, Computer Engineering, Management Information Systems (MIS), MBA, or related fields
Certification: CISSP, IT Security Management, Cyber Security, or related professional certification
Experience: Minimum 8 years of relevant experience, of which 3 years at Division Manager level or equivalent

Option 2

Education: Bachelor’s / BSc Degree in Information Science, Computer Science, Computer Engineering, Management Information Systems (MIS), MBA, or related fields
Certification: CISSP, IT Security Management, Cyber Security, or related professional certification
Experience: Minimum 10 years of relevant experience, of which 3 years at Division Manager level or equivalent

Key Skills & Competencies

Digital Security
Project Management
Data Analysis
Technological & Digital Literacy
Agile Business Analysis
Leadership
Strong Communication Skills

Position 2: Customer Service Officer – I (Dire Dawa Banking Center)

Job Purpose

To provide high-quality customer service by handling cash and non-cash transactions, promoting the Bank’s products and services, acquiring new customers, maintaining customer accounts, and ensuring maximum customer satisfaction in line with the Bank’s policies and procedures.

Required Qualifications & Experience

Education: BA Degree in Banking & Finance, Accounting, Economics, Management, or related fields
Experience: Minimum 1 year of relevant banking experience

Required Skills

Communication Skills

Position 3: Customer Service Officer – I (Harar Banking Center)

Job Purpose

To serve customers by processing transactions, promoting banking products and services, acquiring and maintaining customer accounts, and ensuring customer satisfaction in accordance with the Bank’s policies and procedures.

Required Qualifications & Experience

Education: BA Degree in Banking & Finance, Accounting, Economics, Management, or related fields
Experience: Minimum 1 year of relevant banking experience