Virtual Equb PLC – Vacancy Announcement

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Virtual Equb PLC is a financial institution established in 2010 E.C with the mission of modernizing the traditional Equb system through innovative digital technology solutions.

Over the past eight years, the company has supported thousands of individuals and businesses in accessing financial resources to enhance growth and sustainability. Virtual Equb PLC continues to expand its digital financial solutions tailored to customer needs.

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Position 1: Customer Service Officer (Female Candidate Only)

Opening Date: February 13, 2026
Closing Date: February 28, 2026
Required Number: 01

Job Summary

The Customer Service Officer serves as the first point of contact for Virtual Equb customers (Equbtegna), both in-office and in the field. The role focuses on delivering excellent service, supporting member registration, collecting contributions, resolving concerns, and strengthening customer relationships.

Key Responsibilities

• Serve as the primary contact person for office visitors and provide accurate information and support
• Respond to customer inquiries via phone, email, WhatsApp, and in person
• Conduct door-to-door outreach to recruit new members and assess lottery winners
• Follow up and collect due and overdue contributions
• Process registrations, payments, agreements, and account updates accurately
• Resolve complaints professionally to ensure customer satisfaction
• Maintain updated knowledge of company products and procedures
• Prepare regular performance and activity reports
• Support teamwork and perform additional assigned duties

Minimum Requirements

• BA Degree in Marketing or related field
• 1–3 years of experience in Equb, Fintech, sales, customer service, banking, logistics, or import/export
• Strong communication skills
• High integrity, professionalism, and discipline

Advantages

• Experience in Fintech and Equb-related organizations
• Existing client/business network

Key Skills

Communication & Negotiation | Sales | Adaptability | Problem-solving | Active Listening | Time Management | MS Office | Teamwork

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Position 2: Sales & Marketing Officer

Opening Date: February 13, 2026
Closing Date: February 28, 2026
Required Number: 02

Key Responsibilities

• Conduct field-based recruitment and direct marketing activities
• Perform door-to-door member acquisition
• Achieve monthly registration and collection targets
• Follow up on due and overdue payments
• Accurately record and report contributions
• Conduct verification of lottery winners
• Analyze market trends and competitors
• Support office customer service activities
• Handle complaints and prepare performance reports
• Perform additional assigned duties

Minimum Qualifications

• BA Degree or Diploma in Marketing or related field
• 1–2 years of sales experience in Equb, fintech, or related sector
• Strong field communication skills
• Presentable, confident, and customer-focused
• Fast learner and result-driven

Required Skills

Sales | Communication | Negotiation | Teamwork | Adaptability | Analytical Skills

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How to Apply

Interested and qualified candidates should submit their updated CV and Application Letter via:

• Ethiojobs Platform, or
• Email: virtualequb0@gmail.com

📌 Application Deadline: February 28, 2026

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