Safaricom Ethiopia is a purpose‑led technology company shaping digital connectivity and financial services in Ethiopia. With over 10 million customers and a fast‑growing network, the company offers rewarding careers across product, technology, network, data, and customer solutions.
How To Apply (General):
✔️ Create or update your profile on the Safaricom Ethiopia recruitment portal
✔️ Attach an up‑to‑date resume/CV
✔️ Click “Apply” on the listing for the specific role
📌 1. Product Lead – Value Added Services (VAS) (Re‑advertised)
Role Purpose
Lead strategy and growth of the Value‑Added Services portfolio, including product strategy, digital VAS adoption, vendor management, and revenue growth.
Key Responsibilities
- Define VAS product vision, strategy & roadmap
- Conduct market research and competitor analysis
- Collaborate with Technology & Marketing teams
- Manage vendor relationships
- Drive acquisition, adoption & performance tracking
- Lead the VAS team to deliver goals
- Ensure documentation, go‑to‑market execution & lifecycle management
Qualifications
- Bachelor’s Degree in Technical or Commercial discipline
- 6+ years experience, including 2+ in a managerial commercial role
- Understanding of GSM/telecom platforms & technologies
- Product management, analytics, problem solving & communication skills
- Ability to lead cross‑functional agile teams
📍 Base Location: Ethiopia (Safaricom recruitment portal)
📌 2. Specialist – CVM Development & Operations (Data & Campaign Ops)
Role Focus
Support CVM (Customer Value Management) data workflows, ETL processes, advanced analytics models, CI/CD deployments, and operational support for campaign systems.
Key Responsibilities
- Develop and maintain SQL/PLSQL procedures & ETL pipelines
- Build data marts for customer segmentation
- Manage containerized deployments (Docker)
- Implement CI/CD pipelines (Jenkins, GitLab, ArgoCD)
- Monitor operational systems and troubleshoot issues
- Support data governance and quality checks
Qualifications
- Bachelor’s in Computer Science/Info Systems or related
- 3+ years exp in data development/ETL or platform ops
- SQL/PLSQL, container tech, CI/CD tools experience
- Linux server admin, shell scripting, cloud tech familiar
Application Link
📌 3. Specialist – Radio Network Optimization (External)
Role Focus
Optimize the wireless RAN (2G/3G/4G/5G), analyze performance trends, coordinate drive tests, forecast capacity, and monitor KPIs.
Key Duties
- Network planning, interference analysis & frequency planning
- Performance monitoring & optimization
- Feature testing & validation (HW & SW)
- Drive corrective actions based on KPI data
- Provide network design input & documentation
Qualifications
- BSc in Telecom/Electrical/Electronics Engineering
- 2+ years network optimization experience
- Knowledge of planning tools (MySQL, M2000, NetAct, Excel, Erlang)
- TCP/IP, RAT interoperability, scripting knowledge a plus
Application Link
📌 4. Cloud Infrastructure Engineer (Internal/External)
Key Responsibilities
- Ensure cloud & infrastructure KPIs are met
- Fault resolution on cloud/container platforms
- Use virtualization, Kubernetes, Openstack & orchestration tools
- CI/CD enablement, container management, microservices support
- Collaborate in service delivery & innovation
Qualifications
- Bachelor’s Degree in Computer Science/Engineering/IT
- 3+ years Linux/Windows/Cloud infrastructure experience
- RedHat (RHCSA/RHCE), VMware, Kubernetes certs
- Strong OS, virtualization & cloud platform skills
Application Link
📌 5. Data Center & Campus Network Planning Engineer
Role Focus
Design, implement, optimize & support datacenter and campus network infrastructure, capacity planning, budget justification, and documentation.
Key Responsibilities
- Network topology and infrastructure planning
- Security, KPI monitoring, CAPEX justification
- BOQ review & design documentation
- 24/7 issue resolution and escalation readiness
Qualifications
- Degree in IT/Engineering (Telecom, Computer, etc.)
- 3+ years planning/implementation experience
- Knowledge of Cisco/FortiGate/Huawei routing & firewall
- Campus and DC network security tools knowledge
Application Link
📌 6. Database Administrator (Internal/External)
Role Focus
Maintain database systems, ensure performance, security, integrity & recovery; support developers and operations with database services.
Key Responsibilities
- Install, configure & maintain DBMS (Oracle, MySQL, PostgreSQL, etc.)
- Backup/restore, performance tuning, access control
- Monitor data integrity & compliance
- Collaborate on application support
Qualifications
- Bachelor’s in CS/IT or related
- Oracle certification (OCA) or similar
- Strong SQL & DBMS skills
Application Link
📌 7. Software Engineer – FinTech Operations
Role Focus
Support core digital financial systems (e.g., M‑PESA), build automation tools, monitoring dashboards, CI/CD automation, and backend services.
Key Responsibilities
- Support M‑PESA systems & integrations
- Build monitoring and alert mechanisms
- Participate in product lifecycle & deployments
- Develop using Java/Springboot, automation tools
- Agile/Scrum based delivery and documentation
Qualifications
- BSc/MSc in CS, IT, Software Eng, or related
- 2+ years experience in FinTech/DFS/Banking ops
- Java, Linux, DevOps, CI/CD experience
- Mobile money or financial systems knowledge
Application Link
📌 8. M‑PESA Consumer Savings & Credit Specialist
Role Focus
Own strategy and lifecycle of consumer savings & credit products in the M‑PESA ecosystem to drive financial inclusion and revenue.
Key Responsibilities
- Lead consumer behaviour research & analytics
- Define savings/credit product features
- Align risk and pricing with strategy
- Collaborate with tech, risk, operations & partners
- Monitor portfolio performance & customer outcomes
Qualifications
- 2+ years product management experience
- Experience with savings/credit financial products
- Business/IT degree (MBA preferred)
- Strategic, customer‑centric, analytical mindset
Application Link
📌 9. System Engineer: VAS (Safaricom Internal)
Role Focus
Develop and maintain VAS platforms, collaborate on USSD services, backend integrations, API solutions, and technical enhancements to VAS products.
Key Responsibilities
- Implement business requirements on VAS systems
- Improve and automate platform capabilities
- Troubleshoot issues and ensure solutions align with product strategy
Qualifications
- BSc in Telecom/Electrical/IT/Computer Sci
- 3+ years telecom/IT experience
- Java, REST APIs, telecom protocols (SMPP, SS7)
- Unix/Linux, microservices, cloud networking skills
Application Link
📌 10. Head of Sales Analytics & Business Intelligence
Role Focus
Lead analytics and reporting for Sales & Distribution, enabling data‑driven insights, forecasting, dashboards, tools, and strategic recommendations.
Key Responsibilities
- Design reporting frameworks & KPIs
- Analyze sales data & forecast trends
- Lead cross‑functional stakeholder engagement
- Drive automation & accuracy in reporting
- Present strategic insights to leadership
Qualifications
- Bachelor’s in IT/Business/Analytics
- 5–7 years senior reporting/analytics experience
- Power BI/Tableau, Excel, MIS tools
- Telecom or sales industry exposure
Application Link
📌 General How to Apply (All Roles)
- Visit Safaricom Ethiopia’s recruitment portal
- Create or update your candidate profile
- Attach your resume/CV (recommended in PDF format)
- Click Apply on the relevant job page
- Ensure your profile matches the role’s qualifications before submission
🔎 Tips for Applying
✔ Write a concise, role‑targeted cover letter
✔ Highlight measurable achievements (revenue, growth, systems launched)
✔ Use role keywords (e.g., “VAS product strategy”, “ETL/SQL”, “cloud & Kubernetes”)
✔ Tailor your CV to the specific job (qualifications & tools listed)