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🏦 Customer Service Officer I

📍 Kawo Tona Branch – Wolaita Sodo

Vacancy Code: Ext/Vaca/009/2026

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📝 Job Summary

The Customer Service Officer I is responsible for delivering efficient front-office banking services at branch level. The role includes handling account maintenance, processing payments and collections, responding to customer inquiries, and managing cash and non-cash transactions in line with bank policies and procedures.

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🎓 Education Requirement

Bachelor’s Degree in one of the following fields:

• Banking & Insurance
• Accounting
• Management
• Economics
• Business Administration
• Or other related fields

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💼 Experience Requirement

• Minimum 1 year of relevant banking experience

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🧠 Required Competencies

• Good understanding of financial products and services
• Knowledge of bank accounting procedures
• Strong customer handling and problem-resolution skills
• Excellent command of Microsoft Excel & MS Office
• Good knowledge of Core Banking System

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🔗 How to Apply

Apply only via the link below:
👉 https://forms.gle/Hh84B7f9dc2Ydr5y8

📞 For more information: +251-11-5-260-795
⚠ Only shortlisted candidates will be contacted.

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🏦 Customer Service Officer I

📍 Assosa Branch

Vacancy Code: Ext/Vaca/010/2026

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📝 Job Summary

Responsible for managing front-office banking operations including:

• Account maintenance
• Payment and collection transactions
• Handling customer inquiries
• Processing cash and non-cash transactions

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🎓 Education Requirement

Bachelor’s Degree in:

• Banking & Insurance
• Accounting
• Management
• Economics
• Business Administration
• Related fields

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💼 Experience Requirement

• Minimum 1 year relevant banking experience

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🧠 Required Skills

• Knowledge of financial products and services
• Understanding of bank accounting procedures
• Strong customer service and communication skills
• Excellent MS Excel & MS Office skills
• Core banking system knowledge

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🔗 How to Apply

Apply only via the link below:
👉 https://forms.gle/t6UmnPNDJg4Qbpv19

⚠ Only shortlisted candidates will be contacted.

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