Dodai Manufacturing Plc – External Vacancy Announcement

Dodai Manufacturing Plc invites qualified applicants for the following positions:

1️⃣ Junior Assembly Technician

📍 Location: Addis Ababa
🏭 Department: Manufacturing / Factory Operations

📝 Job Summary

The Junior Assembly Technician is responsible for assembling electric two-wheelers (E2W) and supporting manufacturing operations. The role focuses on assembling components, performing quality checks, and ensuring efficient production processes according to engineering specifications and factory procedures.

📋 Key Responsibilities

Assemble electric two-wheelers and their components according to technical specifications
Perform precision calibration and equipment adjustments using testing instruments
Develop and follow assembly and testing procedures to ensure product quality
Maintain assembly equipment and report any issues to supervisors
Maintain proper documentation for electric two-wheeler registrations
Assemble equipment according to engineering drawings and instructions
Perform cleaning of parts and components as per factory procedures
Support warehouse team with material handling and movement
Work with quality assurance teams to detect and resolve product defects
Conduct product testing and document results
Perform installation, inspection, reassembly, and adjustments of products
Assist during emergency situations such as fire or safety incidents
Support workplace health and safety initiatives
Provide feedback to improve product design and assembly procedures
Participate in training programs to enhance technical skills

🎓 Education Requirement

Bachelor’s Degree in:
- Mechanical Engineering
- Industrial Engineering
- Related Engineering fields

TVET qualification in relevant technical fields

💼 Experience Requirement

6 months – 1 year experience working in a factory environment
Experience with electric two-wheelers (E2W), electric three-wheelers (E3W), or similar products is preferred

🧠 Required Skills

Knowledge of factory equipment and manufacturing tools
Basic proficiency in Microsoft Office
Ability to multitask and prioritize tasks effectively
Strong analytical and problem-solving skills
Good time management and communication skills

🔗 How To Apply

Interested applicants should apply through one of the following links:

Apply Here:
https://forms.gle/ZmVL4PR6PonZDdMQ7

Or:
https://ethiopia.dodai.co/careers/junior-assembly-technician/

2️⃣ Junior Customer Experience Officer

📍 Location: Addis Ababa
🏢 Department: Customer Experience / Customer Engagement

📝 Job Summary

The Junior Customer Experience Officer is responsible for providing customer support, managing service requests, and ensuring a positive customer experience for Dodai products and services. The role involves responding to customer inquiries, managing support tickets, and coordinating with internal teams to resolve issues.

📋 Key Responsibilities

Customer Support & Issue Resolution

Respond to customer inquiries through phone, chat, and messaging platforms
Provide accurate information on products, repairs, subscriptions, and services
Record customer interactions and complaints in CRM systems
Resolve common issues and escalate complex cases when necessary

Ticketing & Case Management

Create and manage customer service tickets for repairs, returns, and service requests
Track ticket resolution progress according to service timelines
Maintain proper documentation of customer cases