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Dodai Manufacturing Plc – External Vacancy Announcement

Dodai Manufacturing Plc invites qualified applicants for the following positions:

1️⃣ Junior Assembly Technician

📍 Location: Addis Ababa
🏭 Department: Manufacturing / Factory Operations

📝 Job Summary

The Junior Assembly Technician is responsible for assembling electric two-wheelers (E2W) and supporting manufacturing operations. The role focuses on assembling components, performing quality checks, and ensuring efficient production processes according to engineering specifications and factory procedures.

📋 Key Responsibilities

  • Assemble electric two-wheelers and their components according to technical specifications
  • Perform precision calibration and equipment adjustments using testing instruments
  • Develop and follow assembly and testing procedures to ensure product quality
  • Maintain assembly equipment and report any issues to supervisors
  • Maintain proper documentation for electric two-wheeler registrations
  • Assemble equipment according to engineering drawings and instructions
  • Perform cleaning of parts and components as per factory procedures
  • Support warehouse team with material handling and movement
  • Work with quality assurance teams to detect and resolve product defects
  • Conduct product testing and document results
  • Perform installation, inspection, reassembly, and adjustments of products
  • Assist during emergency situations such as fire or safety incidents
  • Support workplace health and safety initiatives
  • Provide feedback to improve product design and assembly procedures
  • Participate in training programs to enhance technical skills

🎓 Education Requirement

  • Bachelor’s Degree in:
    • Mechanical Engineering
    • Industrial Engineering
    • Related Engineering fields

OR

  • TVET qualification in relevant technical fields

💼 Experience Requirement

  • 6 months – 1 year experience working in a factory environment
  • Experience with electric two-wheelers (E2W), electric three-wheelers (E3W), or similar products is preferred

🧠 Required Skills

  • Knowledge of factory equipment and manufacturing tools
  • Basic proficiency in Microsoft Office
  • Ability to multitask and prioritize tasks effectively
  • Strong analytical and problem-solving skills
  • Good time management and communication skills

🔗 How To Apply

Interested applicants should apply through one of the following links:

Apply Here:
https://forms.gle/ZmVL4PR6PonZDdMQ7

Or:
https://ethiopia.dodai.co/careers/junior-assembly-technician/

2️⃣ Junior Customer Experience Officer

📍 Location: Addis Ababa
🏢 Department: Customer Experience / Customer Engagement

📝 Job Summary

The Junior Customer Experience Officer is responsible for providing customer support, managing service requests, and ensuring a positive customer experience for Dodai products and services. The role involves responding to customer inquiries, managing support tickets, and coordinating with internal teams to resolve issues.

📋 Key Responsibilities

Customer Support & Issue Resolution

  • Respond to customer inquiries through phone, chat, and messaging platforms
  • Provide accurate information on products, repairs, subscriptions, and services
  • Record customer interactions and complaints in CRM systems
  • Resolve common issues and escalate complex cases when necessary

Ticketing & Case Management

  • Create and manage customer service tickets for repairs, returns, and service requests
  • Track ticket resolution progress according to service timelines
  • Maintain proper documentation of customer cases

Collaboration with Other Teams

  • Coordinate with repair and maintenance teams for service requests
  • Work with logistics teams for product delivery or pickup
  • Inform sales teams about potential leads or new customer inquiries

Feedback Collection & Reporting

  • Record customer satisfaction scores (CSAT, NPS)
  • Identify recurring customer issues and provide feedback to improve services
  • Participate in team reviews and performance meetings

System Use & Compliance

  • Use CRM, telephony, and ticketing systems to manage customer cases
  • Follow standard operating procedures and data privacy policies
  • Stay updated on new product features and service policies

🎓 Education Requirement

Bachelor’s Degree in:

  • Marketing Management
  • Business Administration
  • Customer Service Management
  • Related fields

💼 Experience Requirement

  • 1–2 years experience in:
    • Customer support
    • Call center operations
    • Front-facing service roles

🧠 Required Skills

  • Customer Relationship Management (CRM) systems
  • Excellent verbal and written communication skills
  • Active listening and problem-solving abilities
  • Ability to multitask in a fast-paced environment
  • Basic reporting and data entry skills using CRM tools or Google Sheets
  • Positive attitude and strong accountability

🔗 How To Apply

Interested applicants should apply through one of the following links:

Apply Here:
https://forms.gle/zqDNbwKQMDrcmo7CA

Or:
https://ethiopia.dodai.co/careers/junior-customer-experience-officer/