With the vision “To be the premier Partner in Ethical Banking,” Hijra Bank is seeking dynamic, energetic, conscious, and service-oriented individuals to join its expanding branch network across Ethiopia. The bank is actively recruiting professionals who embody its core values of honesty, inclusivity, fairness, responsibility, and agility.
Four distinct positions are currently open for applications.
Open Positions & Requirements
1. Branch Manager
- Job Purpose: Support the sustainable and profitable growth of the Bank by enhancing customer attraction, satisfaction, and retention through excellent service delivery and optimal resource utilization.
- Main Duties & Responsibilities:
- Develop and implement service delivery plans to optimize customer experiences.
- Ensure proper compilation of documentation for loan and foreign currency requests.
- Communicate with customer relationship management teams to create cross-selling opportunities.
- Work with the Branch Operations Director to set operational and business objectives.
- Review Income and Expense Summary Accounts and control branch expenses.
- Qualifications: Bachelor’s degree in Accounting, Management, Economics, or related fields.
- Experience: Minimum of six (6) years of Banking Operations experience. Interest-Free Banking (IFB) training certification is advantageous.
2. Branch Operation Supervisor
- Job Purpose: Support customer service delivery and operational efficiency by ensuring prompt cash movement, maintaining control of the vault, and reconciling accounts.
- Main Duties & Responsibilities:
- Authorize transactions originated by customer service officers and check their correctness.
- Verify that books of accounts are in balance and prepare all financial reports for the branch.
- Maintain dual custody of the Primary Vault with the Branch Manager and sole custody of the Secondary Vault.
- Manage cash consignments to/from the Treasury while maintaining established branch cash-holding limits.
- Assign, control, and balance individual teller tills.
- Qualifications: Bachelor’s degree in Accounting, Management, Economics, or related fields.
- Experience: Minimum of four (4) years of related banking experience. IFB training certification is advantageous.
3. Senior Customer Service Officer
- Job Purpose: Process cash and foreign currency transactions efficiently, maintain organized cash drawers, and coach branch Customer Service Officers to ensure high customer satisfaction and retention.
- Main Duties & Responsibilities:
- Coach, coordinate, and monitor the daily performance of Customer Service Officers within the branch.
- Ensure all branch transactions are executed accurately and that unauthorized daily transactions are properly audited.
- Keep strict control of the vault cash for both local and foreign currencies at the end of each business day.
- Sort, warp, and lodge cash notes based on their respective denominations.
- Qualifications: Bachelor’s degree in Accounting, Management, Economics, or related fields.
- Experience: Minimum of three (3) years of related banking experience. IFB training certification is advantageous.
4. Customer Service Officer II
- Qualifications: Bachelor’s degree in Accounting, Management, Economics, or related fields.
- Experience: Minimum of two (2) years of Banking Operations experience. Foundational knowledge of Interest-Free Banking (IFB) is highly advantageous.
- Required Skills: Excellent customer service, marketing management, and business management capabilities.
How to Apply
Interested and qualified candidates who share a passion for ethical banking are invited to submit their applications online.
- Application Window: Applicants must apply within ten (10) days from the date of this vacancy announcement.
- Application Link: Apply directly by filling out the official Google Form:👉 Hijra Bank Job Application Portal