Dashen Bank S.C. Fresh Graduate Vacancy Announcement

Position Overview

• Job Title: Customer Service Officer (Maker)

• Vacancy Number: DB_EX/SWD/007/26

• Experience Level: Entry Level (Fresh Graduate) — 0 years of experience

• Number of Positions: Multiple / Ample Openings

• Place of Work: Branches situated under the South West District Office / Bonga Hub

• Career Development: Selected candidates will undergo six (6) months of intensive professional banking training and front-office simulations. Permanent employment contracts will be finalized upon successful completion of this probationary training block.

Strict Eligibility & Vetting Benchmarks

To be admitted into the highly competitive screening and testing batches, candidates must fulfill the following rigid institutional criteria:

• Educational Profile: Bachelor’s Degree (BA/BSc) from a recognized university in:

  • Marketing Management, Accounting, Management, Economics, or Business Administration.

  • Information Technology (IT) or equivalent computing and technical business tracks.

• Academic Standing: Minimum cumulative GPA (CGPA) of 2.5 and above.

• Graduation Windows: Open only to fresh graduates from the classes of 2024, 2025, and 2026.

• Age Threshold: Maximum of 25 years of age at the time of application closing.

Core Responsibilities

• Handle front-office customer transactions, including account creation, routine balance maintenance, cash handling, and secure deposit collection.

• Execute payment orders and process domestic transfers using specialized financial systems while maintaining accurate branch ledgers.

• Guide customers through digital product offerings, troubleshooting mobile banking setups, and resolving card service issues.

• Ensure absolute accuracy and strict compliance with national financial data regulations and Dashen Bank’s internal operating guidelines.

Mandatory Document Portfolio

Applicants must submit explicit digital copies of the following documents. Failure to include any item listed below will cause the automated recruitment system to instantly exclude your application from processing:

1. Unified Application Letter (Targeted Cover Letter)

2. Comprehensive, Updated Curriculum Vitae (CV)

3. Official University Degree Certificate (Temporary or Original)

4. Academic Transcripts spanning Grade 8 through Grade 12

⚠️ System Alert: Standard photographs or camera snapshots of these paper documents are not acceptable. All files must be submitted as clean, professional, scanned documents compiled together.

Application Guidelines & Deadline Information

• 🚨 Looming Application Close: The active submission window runs until June 26, 2026. Ensure your file packet is fully populated and transmitted before this threshold.

How to Apply:

Applications are handled entirely through Dashen Bank’s cloud recruitment engine (SAP SuccessFactors). Physical document handovers or email attachments are not active for this specific fresh graduate drive.

Use the direct links below to log in, create your talent profile, and claim your application seat:

• 👉 Direct Job Application Route — SuccessFactors Engine

• 👉 Alternative Corporate Search & Job Portal Gateway

Direct Technical Support Lines:

If you run into an issue with the cloud onboarding portal, encounter a login lockout, or need explicit branch routing directions around the Bonga district office, you can contact the administrative support center directly:

• 📞 District Support Telephone: +251-47-331-27-54