Zemen Bank Vacancy Announcement

Zemen Bank would like to invite qualified and competent applicants for the following vacant posts:

1. Section Head, Call Center

Location: Addis Ababa

Job Summary:

This position is responsible for serving customers, conducting customer relations, ensuring customer satisfaction with full effort and maximum care, selling the products and services of the bank, acquiring new customers, and opening and maintaining customer accounts. The role also involves coordinating inbound and outbound calls within the Bank.

Skill and Educational Background:

• Education: Bachelor’s/B.Sc. Degree in Accounting, Finance, Management, Economics, Business Administration, or related fields.
• Experience: At least 5 years of relevant experience with 2 years’ experience as Senior Officer or 1 year as Principal Officer in a Supervisory role.

Required Skills:

• Project management
• Analytical skills
• Planning
• Effective communication and sociability
• Communication
• Problem solving
• Leadership

2. Senior Officer, Help Desk

Location: Addis Ababa

Job Summary:

This position is responsible for responding to requests for technical assistance in person, via phone, chat, or email and following up with customers and users to ensure complete resolution of issues.

Skill and Educational Background:

• Education: Bachelor’s/B.Sc. Degree in Accounting, Finance, Management, Economics, Business Administration, or related fields.
• Experience: At least 4 years of relevant experience with 2 years as Officer level I or equivalent.

Required Skills:

• Analytical skills
• Data analysis
• Communication
• Leadership

Application Process

Interested applicants who meet the above requirements can submit their application letter, updated CV, and credentials in PDF format by clearly stating the position they are applying for through Link.

Deadline: June 17, 2024

Please ensure that all documents are submitted in PDF format and the position applied for is clearly stated.