About Us:
MeQrez Health Services, established in October 2020, is a share company committed to strengthening Ethiopia’s healthcare sector. Our mission is to address healthcare challenges by developing general hospitals, a chain of pharmacies, imaging and diagnostic centers, and managing the import and export of pharmaceuticals and medical supplies. We pride ourselves on delivering exceptional customer care and affordable, high-quality medications sourced and provided by Ethiopians.
Position: Customer Service Officer
Place of Work: Addis Ababa
Term of Employment: Permanent (after successful probation)
Salary: As per company scale and benefits
Job Summary:
We are seeking dynamic and results-oriented Customer Service Officers with a strong understanding of the healthcare landscape to join our team. The ideal candidates will focus on enhancing patient satisfaction and fostering a supportive healthcare environment through excellent service delivery and operational efficiency.
Qualifications and Requirements:
- BA or Diploma in Hospitality Management, Marketing Management, or related fields.
- Minimum of 5 years of demonstrated work experience in the hospitality industry or related service fields.
Key Skills:
- Excellent communication skills
- Strong leadership abilities
- Ability to work collaboratively in a team
- Adaptability and flexibility in dynamic environments
- Effective problem resolution skills
- Time management proficiency
- Queue management experience
- Multilingual abilities are an advantage
- Attention to detail and accuracy
How to Apply:
Interested candidates who meet the minimum qualifications are invited to submit the following:
- Application letter
- Updated CV
- Scanned copies of credentials (compiled as a single PDF)
Send your application via email to:
📧 hr.director@meqrezhealth.com
Please indicate the position “Customer Service Officer” in the subject line of your email.
Application Deadline: May 25, 2025
Note: Only shortlisted candidates who strictly follow the application procedure will be contacted for further assessment.
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