📌 Positions:
1. Customer Service Manager I – Meti Branch/Yeri Outlet
2. Customer Service Manager I – Gecha Branch
🗓 Application Deadline: June 10, 2025
📍 Locations: Meti Branch/Yeri Outlet | Gecha Branch
📄 Vacancy Numbers:
- DB_EX/JD/010/25 (Meti/Yeri)
- DB_EX/JD/011/25 (Gecha)
🏦 About Dashen Bank
Dashen Bank is one of the leading financial institutions in Ethiopia, known for delivering top-tier banking services and operational excellence. The Bank is committed to recruiting professionals who bring value and drive sustainable growth.
📝 Job Summary
The Customer Service Manager I will assist the Branch Manager by coordinating the day-to-day operations of the Customer Service Officers (Checkers/Makers) and Senior Customer Service Officers (Cash/Accounts). The role aims to ensure service excellence, customer satisfaction, and adherence to operational and compliance standards.
🎓 Required Qualifications
- Educational Background:
Bachelor’s Degree in Accounting, Management, Economics, Business Administration, or related fields. - Work Experience:
Minimum of 6 years of banking experience.
🛠 Technical Competencies
- Good understanding of general financial products and services
- Experience with service delivery practices in medium to large banks
- Proficient in applying banking policies and compliance standards
- Strong client handling, advisory, and problem-resolution skills
- Project management experience
🤝 Behavioral Competencies
- Proven leadership and team development capabilities
- Strong communication, persuasion, and negotiation skills
- High business acumen and customer relationship management skills
- Excellent interpersonal skills for managing diverse teams
- Strategic thinking, planning, and execution abilities
- Analytical, creative, and problem-solving mindset
- Risk management and regulatory compliance awareness
- Effective stakeholder management
📊 Key Skills
- Analytical thinking
- Strategic decision-making
- MS Office proficiency
- Customer-focused mindset
🌐 How to Apply
Interested and qualified applicants are encouraged to apply online through the following links:
🔗 Meti Branch/Yeri Outlet:
Apply Here
🔗 Gecha Branch:
Apply Here
📞 For inquiries, contact Dashen Bank HR at 047-211-18-54
Let me know if you’d like assistance crafting a customized CV or cover letter for these roles!