About Us
Hybrid Designs PLC (RIDE) is at the forefront of mobility technology in Ethiopia and Africa. We are dedicated to building simple, practical, and efficient mobility systems that provide safe, reliable, and fast transportation services, improving quality of life and connecting people to opportunities.
We are looking for highly energetic, professional, and top-tier talented candidates to join our growing team. If you are dynamic, customer-oriented, and passionate about service excellence, we welcome you to join our professional family.
Position: Junior Booking Agent
Location: Addis Ababa (Applicants living near Denbel, Hayahulet, Megenagna 24, Welo Sefer, Agona, Kera, Gofa, Addisu Gebeya, Mexico, Lideta, Shola, Ferensay, Lamberet, or Bole are encouraged to apply)
Employment Type: Full-time
Deadline: Immediate — applicants must be able to start immediately
Position Summary
We are seeking a detail-oriented and customer-focused Junior Booking Agent to join our Call Center Team. The role involves handling inbound and outbound customer calls, managing ride bookings, providing accurate service information, and ensuring an excellent customer experience.
This position is ideal for fresh graduates or individuals passionate about customer service who can thrive in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries via phone or platform in a timely and professional manner.
- Process ride bookings, cancellations, and modifications accurately using the reservation system.
- Provide information on pricing, service availability, and trip details.
- Maintain accurate records of customer interactions and transactions.
- Use computers and smartphones efficiently to manage bookings.
- Perform data entry and log all customer calls properly.
Qualifications
- Education: Diploma or Bachelor’s Degree in Customer Service, Management, Marketing, Business Administration, Public Administration, or related fields.
- Experience: 0 years (fresh graduates are highly encouraged to apply).
- Typing Speed: 25–35 words per minute recommended.
Skills and Competencies
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in Microsoft Office, CRM tools, and data entry systems.
- Ability to multitask and work effectively under pressure.
- High attention to detail, accuracy, and customer care.
📝 How to Apply
We are hiring IMMEDIATELY — applicants must be ready to begin work immediately.
📩 To apply:
Please fill out the Google Form provided in the job announcement link.