Vacancy Number: DB_EX/AD/005/25
Application Period: November 29, 2025 – December 08, 2025
Vacancy Posting End Date: December 08, 2025
About the Job
Dashen Bank – Adama District is pleased to announce a vacancy for the position of Customer Service Officer (Maker/Checker) for various branches under the district.
Job Summary
Customer Service Officer (Maker):
Responsible for front-office customer support at the branch, including:
- Account maintenance
- Processing payment and collection transactions
- Handling cash and non-cash transactions
- Responding to customer requests and enquiries
- Delivering frontline customer service in line with bank policies
Customer Service Officer (Checker):
Responsible for authorization and verification of front-office activities, including:
- Checking/approving account maintenance, payments, and collections
- Authorizing cash and non-cash transactions
- Ensuring compliance with procedures and authorization limits
- Responding to customer enquiries and supporting branch operations
About You
Academic & Professional Qualifications
- BA Degree in Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or related fields.
Experience
- Minimum 2 years of relevant experience.
Functional / Technical Competencies
- Good understanding of financial products and services
- Solid knowledge of bank accounting and operational procedures
- Ability to handle client enquiries and provide appropriate solutions
- Strong Microsoft Office skills and good command of the core banking system
Behavioral & Leadership Competencies
- Strong interpersonal and cross-cultural communication skills
- Creativity, innovation, and action orientation
- Quality focus with high attention to detail
- Professionalism and integrity aligned with Dashen Bank values
- Excellent written and verbal communication
- Critical thinking and problem-solving skills
- Motivation, commitment, and continuous improvement mindset
- Strong customer relationship management
- Risk awareness and understanding of regulatory requirements
Place of Work
Branches under Adama District:
Abomssa, Bole Nura-Hera, Gobeessa, Kerssa, Assasa, Hamda-Diksis, Chole, Meki, Metehara, Sagure, Dodolla, Gewane, Werer, Meraro, Awash Sebat-Killo, Doni, Arsi-Robe
Important:
👉 Applicants must clearly state the specific branch they are applying for in their CV.
Required Skill
- Oral and written communication
How to Apply
Interested applicants who meet the requirements can apply online via the link below:
🔗 Apply Here:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1542&company=dashenbank
Enquiries / Support
📞 0222110354
Connect With Dashen Bank
- Career Site: Career Opportunities
- Telegram: https://t.me/DashenBankEthiopia
- LinkedIn: https://www.linkedin.com/company/dashen-bank-official-page
- Facebook: https://www.facebook.com/DashenBankOfficial