Digaf & Micro-Credit Provider S.C is inviting interested and qualified applicants to apply for the following vacant positions:
1. Digital Loan Officer (Male Applicants Only)
📍 Addis Ababa | Full-time
🕒 Experience Level: Junior (1–3 years)
Job Summary
Responsible for digital loan processing, customer engagement, and managing client relationships through digital platforms. The role focuses strongly on communication, support, and online loan facilitation.
Key Responsibilities
- Assist customers with digital loan applications
- Verify loan documents for accuracy & completeness
- Maintain customer relationships using social media & digital platforms
- Follow up loan disbursement and repayment
- Prepare loan performance reports
- Work with finance team during approval & processing
- Stay updated on digital lending systems & market trends
- Support marketing initiatives for digital loan products
Qualification & Experience
- BA Degree in IT, Computer Science, Accounting & Finance, Economics or related field
- 1–2 years experience in digital loan, microfinance or banking is required
Skills
Digital communication • CRM • Loan evaluation • Customer relationship building • Time management • Confidentiality • Financial data review
📩 How to Apply
Send CV + Cover Letter to hr.admin@digafcredit.com
📌 Subject Line: Application for Digital Loan Officer (Male)
2. Call Center Officer (Female Applicants Only)
📍 Addis Ababa | Full-time
Main Responsibilities
- Handle incoming calls professionally
- Provide product information & support to customers
- Record customer data & feedback after calls
- Prepare daily reports & documentation
- Assist with complaint handling & escalation
- Ensure compliance with internal policies
- Cooperate with collections & customer service teams
Qualification & Experience
- BA Degree in Business Administration, Marketing, Communication, IT or related fields
- 1–2 years experience in call center or customer service is advantageous
- Good communication in Amharic, English & Afan Oromo
Skills
Communication • Active listening • Customer handling • Time management • Teamwork • Confidentiality
📩 How to Apply
Send CV + Cover Letter to hr.admin@digafcredit.com
📌 Subject Line: Application for Call Center Officer (Female)
3. Loan Recovery Contact Person (Open to All)
📍 Addis Ababa | Full-time
Key Responsibilities
- Monitor loan repayments & follow overdue accounts
- Record client communication & repayment details
- Assist in reporting weekly/monthly loan performance
- Identify potential payment risks & escalate serious cases
- Support credit control and operations team
- Maintain compliance with MFI policies
Qualification & Experience
- BA Degree in Accounting, Finance, Economics, Business Administration or related field
- 1–2 years experience in credit control/finance (internship acceptable)
- Basic knowledge of loan tracking and credit processes
Skills
Loan follow-up • Reporting • CRM • Record keeping • Teamwork • Attention to detail
📩 How to Apply
Send CV + Cover Letter to hr.admin@digafcredit.com
📌 Subject Line: Application for Loan Recovery Contact Person
📅 Application Deadline : January 24, 2026