Position: Customer Experience Partner (CX Partner)
Posting Date: January 27, 2026
Application Deadline: February 05, 2026
Dashen Bank S.C is pleased to announce multiple vacancies for the position of Customer Experience Partner (CX Partner) across various districts. The role is responsible for translating the Bank’s Customer Experience (CX) strategy into effective execution at district and branch levels, ensuring a strong customer-first culture through leadership, coaching, and collaboration.
📍 Place of Work & Vacancy Numbers
| District | Vacancy Number | Application Link |
|---|---|---|
| Nekemte District | DB_EX/HO/034/26 | jobId=1650 |
| Dessie District | DB_EX/HO/035/26 | jobId=1651 |
| Hawassa District | DB_EX/HO/036/26 | jobId=1652 |
| Wolaita District | DB_EX/HO/037/26 | jobId=1653 |
| Southwest District | DB_EX/HO/038/26 | jobId=1654 |
| West Addis Ababa District | DB_EX/HO/039/26 | jobId=1657 |
| South Addis District | DB_EX/HO/040/26 | jobId=1659 |
| Dire Dawa District | DB_EX/HO/041/26 | jobId=1655 |
🔔 Vacancy Posting End Date for all positions: 05/02/2026
🧾 Job Summary
The Customer Experience Partner (CX Partner) is stationed at the District level and is responsible for:
- Executing the Bank’s CX strategy at branch level
- Monitoring branch performance and CX KPIs
- Driving daily implementation of CX initiatives
- Embedding a customer-centric culture through coaching and leadership
- Collaborating with district and branch leadership to improve service quality
🎓 Academic & Professional Qualifications
- Bachelor’s Degree in Business Administration, Marketing, Management, Economics, or related field
- Master’s Degree in the above fields is an added advantage
- CCXP (Certified Customer Experience Professional) or equivalent certification is an added advantage
- Proven experience in branch operations, customer experience, or service quality roles is preferable
🧠 Experience
- Minimum 8 years of relevant work experience
- At least 2 years in a line managerial position
🛠 Functional / Technical Competencies
- CX program execution & performance monitoring (NPS, CSAT, CES, Mystery Shopping)
- Voice of Customer (VoC) analysis & experience optimization
- CX coaching & service culture transformation
- Stakeholder management & cross-functional collaboration
- Strategic CX advocacy in transformation programs
🌟 Behavioral & Leadership Competencies
- Collaboration & teamwork
- Communication & engagement
- Adaptability, agility & responsiveness
- Customer centricity & empathy
- Data-driven decision making
- Professionalism, integrity & respect
- Inclusivity & genuineness
- Continuous improvement mindset
🔑 Required Skills
- Strong analytical skills
- Proven leadership ability
📌 How to Apply
Interested and qualified applicants are invited to apply online through Dashen Bank’s official career portal using the relevant link below:
🔗 Dashen Bank Career Portal:
https://career55.sapsf.eu/sfcareer/jobreqcareer?company=dashenbank
➡️ Select the correct Job ID based on your preferred district.