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Dashen Bank invites qualified and competent applicants for the following position.

📌 Position: Customer Service Manager – Fiche Sub Branch
📍 Place of Work: Fiche
📄 Vacancy Number: DB_EX/NAD/003/26
📅 Application Deadline: March 20, 2026

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💼 Job Summary

The Customer Service Manager is responsible for leading and managing all customer service operations within the branch. The role supervises Senior Customer Service Officers (Cash) and Customer Service Officers (Maker/Checkers) to ensure operational efficiency, high service standards, and strong customer satisfaction that supports the bank’s overall growth.

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🎓 Academic Qualification

Bachelor’s Degree in a business-related field such as:

• Marketing Management
• Accounting
• Management
• Economics
• Business Administration
• Information Technology
• Other related fields

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💼 Work Experience

• Minimum 6 years of relevant work experience

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🧠 Functional / Technical Competencies

• Business development and opportunity identification
• Credit and financing analysis
• Customer relationship management
• Customer data analysis and interpretation
• Branch operations management (payments, collections, account opening, cash management)
• Strong banking business knowledge

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👔 Leadership Competencies

• Result-driven performance
• Coaching and team development
• Customer insight and service excellence mindset
• Partnership and stakeholder engagement
• Risk management capability
• Digital technology awareness
• Emotional intelligence
• Strategic decision-making

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🤝 Behavioral Competencies

• Collaboration and teamwork
• Effective communication
• Adaptability and agility
• Continuous improvement mindset
• Customer-centric approach
• Professionalism and respect
• Inclusiveness and transparency
• Data-driven decision-making

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📩 How to Apply

Interested and qualified applicants should apply through the official Dashen Bank career portal:

🔗 Apply here:
https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1683&company=dashenbank

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