Position: IT Support Officer
Location: Addis Ababa
Employment Type: Full-time
Deadline: October 10, 2025
About the Job
Awash Wine Share Company is one of Ethiopia’s leading wine producers, committed to quality and excellence. The IT Support Officer will be responsible for maintaining the company’s IT infrastructure, installing and configuring hardware and software, and ensuring smooth day-to-day operation of IT systems. The role provides front-line technical support to end-users and contributes to the efficiency and security of the company’s IT environment.
Key Responsibilities
- Install and configure computer hardware, operating systems, applications, printers, and scanners.
- Apply maintenance procedures and troubleshoot IT equipment.
- Provide timely technical support to end-users (in-person or remotely).
- Monitor, troubleshoot, and maintain networks and peripheral devices.
- Ensure smooth functioning of IT infrastructures such as servers, network connections, hardware, and software.
- Request, distribute, and track IT equipment according to company policy.
- Take ownership of user problems and escalate complex issues to IT Team Leader/Manager.
- Ensure IT systems are protected from viruses, malware, and unauthorized access.
- Support ERP (SYSPRO) requests and follow up on updates.
- Provide light IT maintenance to devices and office electronics as needed.
- Participate in networking and IT infrastructure installation activities.
- Perform other related tasks assigned by the supervisor.
About You
Education:
- TVET Level III in ICT, Computer Science, or related fields with Competency Certification.
Experience:
- Minimum of 4 years of relevant work experience in ICT or related activities.
Skills & Competencies:
- Network administration
- Data analysis and troubleshooting
- Adaptability and problem-solving skills
- Strong motivation and teamwork
How to Apply
Interested and qualified candidates are invited to apply through Ethiojobs.net by submitting a non-returnable CV and cover letter on or before October 10, 2025.