1. Customer Service Manager I
- Location: Dodola Branch
- Salary: As per the Bank’s attractive salary scale
- Job Summary:
- The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.
- Responsibilities include leading customer service initiatives, preparing and submitting annual budgets, work plans, activity and progress reports, and participating in various community activities to promote services offered by the Bank.
- Education: Bachelor’s degree in a business-related field (e.g., accounting, management, economics, business administration)
- Experience: Minimum of eight (8) years relevant experience, out of which two (2) years in a supervisory post
- Required Technical Competency:
- Understanding of general financial products and services
- Knowledge and experience in modern service delivery practices in medium to large banks
- Good command of banking policies, processes, procedures, and guidelines
- Ability to respond to client inquiries and instructions
- Project management skills
- Application Form: Customer Service Manager I Application Form
2. Branch Manager II
- Location: Hawassa TTC Branch
- Salary: As per the Bank’s attractive salary scale
- Job Summary:
- The Branch Manager will plan, organize, lead, and control the banking activities of a branch office. They will ensure compliance with operating procedures, rules, regulations, and country laws, while coordinating the sales/business development efforts of the branch.
- Education: Bachelor’s degree in a business-related field (e.g., accounting, management, economics, business administration)
- Experience: Minimum of six (6) years banking experience
- Required Technical Competency:
- Understanding of general financial products and services
- Knowledge and experience in modern service delivery practices in medium to large banks
- Good command of banking policies, processes, procedures, and guidelines
- Ability to respond to client inquiries and instructions
- Proficiency in Microsoft Office package and Core Banking System
- Project management skills
- Application Instructions:
- Fill all details on the vacancy application form and submit after completing all questions.
- Scan all relevant credentials in PDF format and attach them on the ethiojobs vacancy application website.
- CVs should not exceed 3 pages and must be saved in PDF format.
- Deadline: February 22, 2024
Apply Here: Dashen Bank Vacancy Application