Customer Service Officer
🏢 About the Job
Dema Hope Trading is seeking an experienced Customer Service Officer with a strong background in the real estate sector. The ideal candidate will be responsible for maintaining positive client relationships, ensuring timely payment collections, and serving as a bridge between sales and finance teams.
🔹 Key Responsibilities
✅ Proactively follow up on outstanding payments using calls, SMS, email, and letters.
✅ Compose effective payment reminders and follow-up communications.
✅ Address client inquiries with excellent customer service.
✅ Act as a liaison between sales representatives and the finance team.
✅ Edit agreements, ensuring they include all mandatory terms and conditions.
✅ Maintain accurate documentation of client communications and payment records.
✅ Monitor accounts receivable, update payment statuses, and manage detailed records.
✅ Prepare regular collection reports and provide insights to management.
✅ Identify and resolve issues delaying timely payments in collaboration with the marketing and management team.
✅ Manage high-pressure situations professionally.
✅ Align collection strategy with the company’s goals.
🌟 Why Join Us?
✔ Competitive salary with performance-based incentives
✔ Professional growth and development opportunities
✔ Dynamic and supportive work environment
👤 About You
📌 Qualification:
- Bachelor’s Degree or higher in any field of study
📌 Experience:
- Minimum 3 years of relevant work experience specifically in real estate as a Customer Service or Payment Collection Officer
📌 Skills:
- Proficiency in professional email and letter writing
- Strong negotiation and communication abilities
- Ability to remain calm under pressure
- Excellent organizational skills and attention to detail
🔑 Required Skills
💼 Email Marketing
💼 Communication
💼 Attention to Detail
📝 How to Apply
📨 Interested and qualified candidates should apply through the following link:
👉 Apply here
Deadline : July 26th 2025
⏰ Apply now to be part of a growing real estate team that values professionalism and client satisfaction!