🔷 About Dashen Bank
Founded in September 1995, Dashen Bank is one of Ethiopia’s largest private banks, named after the highest peak in the country, Mount Dashen. The Bank operates over 450+ branches, 400+ ATMs, 950+ POS terminals, and 10 dedicated Forex Bureaus. With correspondent banking ties to 462 banks across 70 countries, Dashen Bank continues to expand its footprint and enhance its service delivery.
📌 Available Positions
1. HR Business Partner
Job Summary:
Provides strategic HR support to designated units/districts by implementing impactful HR solutions, monitoring performance, and aligning HR initiatives with business goals.
Qualifications:
- Education:
- Bachelor’s Degree in Human Resource Management, Management, Business Administration, or related fields
- Master’s Degree or professional HR certifications are an added advantage
- Experience:
- Minimum 8 years of relevant experience, with at least 2 years at a middle or line management level
Key Competencies:
- In-depth HR knowledge, including labor law and organizational development
- Strategic thinking, problem-solving, and decision-making abilities
- Excellent interpersonal, communication, and project management skills
📍 Duty Station: Head Office, Addis Ababa
🔗 Apply Here: Job ID 1021
2. Senior IT Service Delivery Officer (Incident & Request Management)
Job Summary:
Responsible for managing incident and service request resolution within the Bank’s ICT shared service. Ensures service quality, customer satisfaction, and adherence to SLAs.
Qualifications:
- Education:
- Bachelor’s Degree in IT, Computer Science, or related field
- ITIL certification is a plus
- Experience:
- Minimum 5 years in IT service delivery management
Key Competencies:
- Deep understanding of ITIL frameworks and service management
- Strong customer service and technical support capabilities
- Proficiency in Microsoft Office tools
📍 Duty Station: Head Office, Addis Ababa
🔗 Apply Here: Job ID 1030
📍 Location: Head Office, Addis Ababa
📅 Application Deadline: May 21, 2025
🌐 Apply Online:
- HR Business Partner – Job ID: 1021
- Senior IT Service Delivery Officer – Job ID: 1030
📞 For Support/Inquiry:
011-5-18-03-54 / 0115-18-03-55 / 011-5-18-09-18
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