Digaf Microcredit Provider S.C. – External Vacancy Announcement

Position: Loan Officer

📍 Duty Station: Asella and Harar
📅 Application Deadline: Not specified – apply as soon as possible
📩 Application Method: Send your CV and cover letter via email to: hr@digafcredit.com
📌 Please indicate the position and location in the subject line of your email.
⚠️ Only shortlisted candidates will be contacted.

🏢 About the Company

Digaf Microcredit Provider S.C. is a financial institution dedicated to delivering inclusive credit solutions. Our services empower individuals and communities by providing accessible payday loans with a focus on efficiency, customer service, and responsible lending.

🎯 Job Summary

The Loan Officer is responsible for promoting Digaf’s payday loan products, verifying applicants, managing loans through the full cycle, and ensuring on-time repayments. The role includes field visits, customer relationship management, and supporting retention through excellent service.

📌 Key Responsibilities

1. Loan Promotion & Client Onboarding

Promote payday loan products to potential clients
Educate borrowers about loan terms, repayment, and financial responsibility
Onboard new clients in line with compliance policies

2. Customer Verification & Field Visits

Conduct physical verification of borrower details (workplace, ID, etc.)
Validate customer documents: Kebele/National ID, employee ID, bank statements

3. Loan Application Processing

Assess eligibility based on credit policy
Submit complete loan files to the verification team

4. Repayment Monitoring & Collection

Track repayment schedules for assigned portfolio
Follow up regularly to ensure on-time payments
Work with late clients to resolve repayment issues

5. Delinquency Management

Take proactive steps to avoid and manage loan delinquency

6. Customer Retention

Maintain strong relationships with clients
Encourage repeat business and renewals

7. Reporting

Maintain accurate loan records and prepare regular reports

🎓 Educational Qualification & Experience

Minimum of a Bachelor’s Degree in any field (experience not required)
Experience in fieldwork or customer service is an advantage

💼 Required Skills

Strong communication and interpersonal skills
Confidence in field visits and client verification
Sales-driven mindset with customer service orientation
High integrity and respect for data privacy
Strong problem-solving ability for repayment management

📨 How to Apply

Send your CV and cover letter to:
📧 hr@digafcredit.com
📝 Mention the position and location in the subject line
Example: Loan Officer – Asella or Loan Officer – Harar

Deadline : June 20 2025

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