Company Overview
ZamZam Bank S.C. is Ethiopia’s first full-fledged interest-free bank. Taking its name from the ZamZam Holy Water that gave life to the barren land of Makkah, ZamZam Bank is dedicated to promoting financial inclusion, ethical banking, shared economic prosperity, and sustainable growth across Ethiopia.
Open Positions & Requirements
1. Manager, Operations Support
- Duty Station: East District, Dire Dawa
- Role Purpose: Responsible for strengthening district-level operational discipline, branch support, service continuity, issue resolution, and implementation follow-up across branches under the district.
- Key Responsibilities:
- Coordinate district operational support for branches, ensuring timely follow-up of administrative, logistical, and service issues.
- Monitor branch operational discipline, internal control compliance, and service quality standards.
- Track branch readiness matters including maintenance, office setup, equipment, supplies, and service continuity.
- Supervise district support officers and manage branch issue logs, follow-up registers, and operational reports.
- Coordinate with Head Office departments for central intervention and ensure timely closure of audit findings and customer complaints.
- Educational Requirements: Bachelor’s Degree in Management, Accounting, Banking and Finance, Business Administration, or a related field.
- Work Experience: Minimum of 6 years of relevant banking experience, with at least 2 years in branch operations, district support, branch supervision, or comparable operations management roles.
2. Branch Manager
- Place of Work: Adama
- Role Purpose: Lead and manage overall branch operations, drive business growth, ensure superior customer service, and maintain strict adherence to internal controls and interest-free banking (IFB) principles.
- Key Competencies & Requirements:
- Educational Requirements: BA Degree in Economics, Management, Accounting, or other business-related fields.
- Work Experience: Minimum of 5 years of banking operation experience, of which at least 2 years must be as a senior officer, customer service manager, or equivalent role in branch banking.
- Core Skills: Branch management, high-performance team building, problem-solving, coaching and mentoring, internal control compliance, effective communication, sales and marketing, negotiation, and knowledge of core banking applications.
- Additional Assets: Knowledge of local languages and Interest-Free Banking (IFB) is highly advantageous.
What ZamZam Bank Offers
- Purpose-Driven Career & Purposeful Culture rooted in ethical values, inclusiveness, and social responsibility.
- Professional Growth and opportunities to participate in digital transformation and interest-free banking innovation.
- Competitive salary and attractive remuneration package.
How to Apply
Interested candidates who meet the minimum requirements should submit their application documents (Application Letter, Updated CV, Educational Credentials, and Work Experience Documents) combined in PDF format, ensuring they clearly indicate the position they are applying for.
- Application Link: ZamZam Bank Application Portal
- Application Deadline: Within 7 days from the date of the announcement.