Digaf Microcredit Provider S.C. – External Vacancy Announcement

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Position: Loan Officer

📍 Duty Station: Asella and Harar
📅 Application Deadline: Not specified – apply as soon as possible
📩 Application Method: Send your CV and cover letter via email to: hr@digafcredit.com
📌 Please indicate the position and location in the subject line of your email.
⚠️ Only shortlisted candidates will be contacted.

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🏢 About the Company

Digaf Microcredit Provider S.C. is a financial institution dedicated to delivering inclusive credit solutions. Our services empower individuals and communities by providing accessible payday loans with a focus on efficiency, customer service, and responsible lending.

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🎯 Job Summary

The Loan Officer is responsible for promoting Digaf’s payday loan products, verifying applicants, managing loans through the full cycle, and ensuring on-time repayments. The role includes field visits, customer relationship management, and supporting retention through excellent service.

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📌 Key Responsibilities

1. Loan Promotion & Client Onboarding

• Promote payday loan products to potential clients
• Educate borrowers about loan terms, repayment, and financial responsibility
• Onboard new clients in line with compliance policies

2. Customer Verification & Field Visits

• Conduct physical verification of borrower details (workplace, ID, etc.)
• Validate customer documents: Kebele/National ID, employee ID, bank statements

3. Loan Application Processing

• Assess eligibility based on credit policy
• Submit complete loan files to the verification team

4. Repayment Monitoring & Collection

• Track repayment schedules for assigned portfolio
• Follow up regularly to ensure on-time payments
• Work with late clients to resolve repayment issues

5. Delinquency Management

• Take proactive steps to avoid and manage loan delinquency

6. Customer Retention

• Maintain strong relationships with clients
• Encourage repeat business and renewals

7. Reporting

• Maintain accurate loan records and prepare regular reports

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🎓 Educational Qualification & Experience

• Minimum of a Bachelor’s Degree in any field (experience not required)
• Experience in fieldwork or customer service is an advantage

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💼 Required Skills

• Strong communication and interpersonal skills
• Confidence in field visits and client verification
• Sales-driven mindset with customer service orientation
• High integrity and respect for data privacy
• Strong problem-solving ability for repayment management

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📨 How to Apply

Send your CV and cover letter to:
📧 hr@digafcredit.com
📝 Mention the position and location in the subject line
Example: Loan Officer – Asella or Loan Officer – Harar

Deadline : June 20 2025

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