To reinforce its high-volume public interaction systems, the agency is actively recruiting energetic and bilingual young professionals for five (5) immediate openings in its customer support unit.
Position Overview
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Job Title: Call Center Advisor
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Number of Positions: 5 (Five)
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Employment Type: Full-Time, Shift-Based
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Work Location: Imperial MESOB Center, Addis Ababa, Ethiopia
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Commitment Required: 48 working hours per week, with full operational willingness to rotate across changing morning, evening, and night shift patterns.
Job Requirements and Qualifications
Education:
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Bachelor’s Degree or Technical Diploma from an accredited institution in:
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Information Technology (IT)
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Business Administration
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Communications / Media Studies
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Or an equivalent, related field of study.
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Age Threshold:
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18 – 24 years of age (Targeting dynamic, early-career professionals).
Language Skills (Mandatory Requirement):
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Full, fluent professional proficiency in both Amharic and Afaan Oromoo is strictly required to facilitate diverse public communication lines.
Core Competencies:
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Excellent customer service ethics and clear, empathetic verbal communication skills.
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High capability to multitask and resolve customer inquiries in a fast-paced environment.
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Strong, adaptive technical problem-solving skills to guide citizens through digital web portal navigation, mobile applications, and biometric ID lookups.
Key Responsibilities
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Handle inbound and outbound calls professionally, serving as the frontline support link between citizens and integrated public agencies.
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Provide accurate, real-time guidance regarding service catalogues, required documentation, official fee structures, and application processing timelines.
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Process, register, and log incoming user inquiries or system complaints, smoothly escalating complex technical glitches to localized IT supervisors.
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Maintain strict data integrity, operational confidentiality, and service quality benchmarks in line with national data sovereignty standards.
Application Guidelines & Instructions
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🚨 Urgent Rolling Selection: Because this federal hub operates with a highly limited number of open seats, applications are reviewed on an immediate, rolling basis. Eligible candidates are strongly encouraged to submit their data fields as soon as possible before the slots are filled.
How to Apply:
Interested and qualified young applicants can process their registration immediately through two direct channels:
Option 1: Digital Application Form Gateway
Submit your unified profile parameters and upload your details via the official Google Forms recruitment portal:
Option 2: Direct Telephonic Inquiry Support
For direct technical assistance, quick system status tracking, or location routing information regarding the Imperial center, you can dial the official short code from any local mobile network:
📞 Short Code: 9838