EthSwitch S.C. External Vacancy Announcement

EthSwitch S.C. is Ethiopia’s National Switch owned by all public and private commercial banks, the National Bank of Ethiopia, Microfinance Institutions (MFIs), Payment Instrument Issuers (PIIs), and Payment Service Operators (PSOs). EthSwitch is mandated to drive interoperability, implement domestic payment schemes, operate the national payment gateway, and serve as the central interconnectivity infrastructure for clearing and settlement across Ethiopia.

EthSwitch S.C. is seeking a highly competent, professional, and customer-oriented individual to join its team in Addis Ababa on a definite contract basis.

Open Position

1. Receptionist

• Employment Type: Full-time (Definite period of 1 year and 6 months)
• Place of Work: Addis Ababa, Ethiopia
• Reports To: General Service Division Manager
• Educational Qualification & Experience:
  • Option 1: Diploma or TVET Level 10+4 in ICT, Secretarial Sciences & Office Management, or related fields with a minimum of 3 years of relevant work experience.
  • Option 2: Bachelor’s Degree in Management or a related field with a minimum of 1 year of relevant work experience.
• Required & Desired Skills:
  • Customer Relationship Management (CRM)
  • Excellent verbal and written communication skills
  • Interpersonal skills and professional demeanor
• Key Responsibilities:
  • Serve as the primary point of contact for all visitors and callers, ensuring a welcoming and professional front-office environment.
  • Answer incoming telephone calls, manage phone lines professionally, and accurately direct calls to appropriate staff or divisions.
  • Welcome clients, guests, and stakeholders warmly and provide prompt assistance.
  • Interact effectively with both internal staff and external visitors to foster a positive workplace culture.
  • Maintain front office documentation, visitor logs, and perform general administrative support duties under the General Service Division.